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Charge 3 won’t stay paired. Also won’t stay connected to Bluetooth and have white line.

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‎07-16-2020 18:29 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

‎07-16-2020 18:29 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

I received charge 3 for Christmas and have not had any issues until early July 2020. My Fitbit won’t stay paired, connected to Bluetooth and I also have the line on my screen. My phone is iPhone XR. I have done the fixes numerous times and nothing. As long as both are plugged in they will sync but once unplugged they lose their pairing 

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2 REPLIES 2

‎08-15-2020 15:20

‎08-15-2020 15:20

I’m having the exact same problems. 

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‎08-15-2020 16:00

In response to AshHail15

‎08-15-2020 16:00

I called and ended up getting a new Fitbit.

Sent from my iPhone
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