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Charge 3 won't stay synced and it's losing time

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‎04-23-2020 14:57 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-23-2020 14:57 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

Worked fine until 2 weeks ago.  Now syncs randomly but not at other times have rebooted both watch and phone separately various times. Have followed all the steps from Fitbit to no avail.  My charge3 is a about 15 months old. 

 

 

Moderator edit: updated subject for clarity

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‎05-09-2020 04:32 - edited ‎10-01-2023 05:49

‎05-09-2020 04:32 - edited ‎10-01-2023 05:49

Hello there @donnadudette76, it's nice to see you around the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear about the syncing difficulties you've been experiencing with your Charge 3. Thank you for troubleshooting your it prior to posting here. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they continue to helping you to get this issue fixed. 

Maria | Community Moderator, Fitbit


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