Charge 3 won't stop vibrating and flashing

[Redrockjan]

My charger 3 won't stop vibrating and flashing Wake Screen Notification. Did this for an hour yesterday and woke me up again this morning.

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome to the Fitbit Community @Redrockjan! If your Charge 3 won't stop vibrating, I'd recommend restarting it by following these steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

If the restart does not work, I suggest to manually reboot your device. From the clock face, swipe to Settings and tap Reboot Device. 

Give this a go and let me know the outcome. 

[Redrockjan]

Thank you. Restarting it seems to have done the trick.

[MarreFitbit]

Awesome news @Redrockjan!  I'm glad to hear the restart did the trick.

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

I'll be around if there's anything else I may do to assist you with. 

[ShellyApperti]

My charge 3 started glitching flashing from **ahem** to other screens. Plugged it for about an hour now has smiling face and won’t stop vibrating. I’ve tried to reboot it by holding side for 8 seconds with no prevail. 

[Curious-user]

This is useless, I have preformed all these steps and still can’t do anything with it, now the screen isn’t even working the unit is dead. When I connect to the charger unit it now gives the line like it’s resetting but it doesn’t ever reset. It sat like that for 2 full days. 

I bought two of these and have already had to replace one this is the second unit which my boyfriend gave to me while we waited for the replacement for my original unit. 

I am not impressed at all. I never had any issues with my Fitbit Alta HR, since getting his one though it’s been nothing but problems. 

[Chopper412]

I tried all the steps, didn’t work. Still vibrating and flashing 😔

[Maaikees]

After upgrade last night my Fitbit charge 3 started doing the same as mentioned by other users. 

I restarted and rebooted, but it keeps vibrating and flashing active screen/notifications. 

Any other ideas on solving this problem?

[Qmcguire]

My Surge 3 is showing the same behavior.  I tried the rebooting idea but it did not work.  Other ideas?

[KellieLorenz]

i have tried all suggestions to try and fix my fitbit 3. its so annoying and frustrating that i have had nothing but issues with it since i got it. having to reset it probably 5 times since December 2018 when i bought it.

no clue what to do next. Suggestions?!?!

[KellieLorenz]

Me too! so annoyed right now! such a piece of garbage

[Maaikees]

Eventually what worked for me was letting the battery die twice and then fully recharge. I tried all the reset options before that, so I'm not sure what did the trick. 

[Michelleh86]

I have tried resetting my charge 3 and rebooting it. Nothing is helping. Can anyone give me other idea of what to do? It’s very frustrating!

Moderator edit: format

[Qmcguire]

Worked with their tech service reps but we gave up and agreed it no longer worked. Thankfully my charge 3 was under warrantee so their customer service person is sending a replacement.

[Michelleh86]

Who exactly did u talk to? Like how did u contact them? TIA

[busyasabee]

I've tried resetting etc but it does not seem to stop buzzing. I just bought this last weekend. I HAD NO SUCH PROBLEM WITH MY CHARGE 2

[Michelleh86]

I ended up contacting Fitbit and we trying troubleshooting it and they couldn’t figure out how to fix it so they are sending me a replacement!

[PBK22]

I too am having the same issues as many before me about the screen flashing and constant vibrating.  I have done all the “fixes” listed below and nothing.  I have to agree with others... since they pushed out an update, the device has not been the same and its totally frustrating.  I have already replaced this watch once and if I need to do it again... I am getting another brand.  Such a shame!

[mcrabb128]

Hi, 

I have had the exact same problems recently and the Fitbit hasn't stopped since. I have tried both troubleshooting it with the 2 sets of instruction given and they won't work. 

The Fitbit won't allow me to sync the the application and when charging it, it won't allow it self to "power down"

Any other recommendations will be great

[Mksol]

Include me in this group too, I called and they told me to send it in for replacement (2nd replacement), they provided the mailing label.

it appears the return service is someone walking it cross country as it’s been over two and a half weeks in transit so far.  So frustrating this product has deep issues