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Charge 3 won't stop vibrating and won't hold a charge

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‎01-30-2020 02:32 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎01-30-2020 02:32 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

my fitbit was vibrating constantly, so I restarted it. That worked for about a week or two, then it did it again. I restarted it and it seemed fine, but it would only hold a charge for about 6 hours. Now, I can't get it to work at all.  

 

 

Moderator edit: updated subject for clarity

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‎01-30-2020 04:41

‎01-30-2020 04:41

Mine is doing the same thing, constantly vibrating, several line across the screen, three hard resets and now it won't hold a charge if I can get it to act normally. Right now it has a black screen with a white line and it's connected to the charger. 

And no, there are no updates available.

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‎01-30-2020 07:03 - edited ‎09-24-2023 12:13

In response to Chavayea

‎01-30-2020 07:03 - edited ‎09-24-2023 12:13

Hi there @Stater91 and @Chavayea, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshoot your Charge 3 trackers prior to contacting us.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Maria | Community Moderator, Fitbit


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