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Charge 3 won't swipe / frozen display

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‎02-28-2021 12:21

‎02-28-2021 12:21

Hello,

 

Since yesterday I noticed that the display of my Charge 3 is frozen.

 

Each time I push the button to activate the screen, it has updated the screen since last time the screen shut off, but the screen itself remains frozen at that time: the second hand does not move, the dasboard information won't change and swiping has no effect.

 

Based on suggestions on fora, I have performed both types of reset, without success unfortunately.

 

 

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‎02-28-2021 16:58

‎02-28-2021 16:58

Thank you for visiting the Fitbit Community @Fastguy73.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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