Charge 3 won’t swipe

[ntlake]

My charge 3 will not swipe off the clock face

[Marrrmaduke]

@ntlake What happens if you long press the left button?

[AlejandraFitbit · Accepted solution]

It's great to see you around @ntlake and @Marrrmaduke thanks for stopping by.

If your tracker isn't swiping, I recommend restarting it by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Let me know how it goes. 

[cmbm]

That worked for me too!

[MarreFitbit]

Hey there @cmbm, welcome on board! I'm so glad to hear that these steps worked for you.  

I’ve noticed that my friend @AlejandraFitbit offered you great steps in order to solve the inconvenience with your display. So, I made her post as the solution for your previous post. Highlighting the solution may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions here.

Let us know if you need further assistance! 

[jk1231]

This did not work go me. I purchased the Fitbit for the stop watch capabilities....Its currently non existent

[Glittergrl]

I have the same problem and tried that. When I plugged it into the charger the Fitbit didn't go to the charging screen.

[Marrrmaduke]

@Glittergrl try cleaning the contacts with a cotton pad and alcohol .Also, you can try plugging to usb port of your computer if outlet didn't work. If it still doesn't work, let the battery die and try plugging again.

[Glittergrl]

I cleaned it and tried plugging it into a computer. Didn't work. My concern is how will it charge when it does? It's not registering that it is being plugged in.

[Marrrmaduke]

@Glittergrl Well, at this point it needs to be rebooted. Hopefully is just stuck and it's not a hardware issue. Since it does not respond to reset procedure described above and you cannot use CH3 display to access Settings app, there's not much you can do but to let the battery drain, wait and hope it will recognize the charger. If not, you will have to contact Customer Support to guide you through the next steps. Perhaps it's a faulty charger as well, but at this point it's hard to say.

[SunsetRunner]

Hello, just got my Charge 3 today, let it charge up, updated the device and I can't swipe off of the clock face.  I saw another post first which said to unpair my phone from the Charge 3 and then reset the Charge 3.  Tried that and still nothing and now it won't pair back up to my phone.  Please help.  

[Marrrmaduke]

@SunsetRunner I'm assuming you deleted CH3 from your Paired Devices list and rebooted it using the cable procedure. Does the screen respond now? Also, are you trying to pair in your phone bluetooth settings? Don't. Just reboot your tracker, your phone and open fitbit mobile app and try to sync. 

[Glittergrl]

I was playing with the clock display and it reset. I can swipe again. In changing that display the Fitbit seems to have rebooted.  After the reboot it recognized the charger again.

[SunsetRunner]

Yes, tried the reset/restart while attached to the cable, removed it from the app, unpaired the Bluetooth, and started all over again...still no response when touching the screen. It does respond/wake up when I lift my arm to view and for the side button, but it doesn’t respond to any type of touch or swipe to the screen. Data seems to be coming over fine to the app. Guess I need to call customer service?

[MarreFitbit]

Thanks for stopping by and for following the tips and recommendations provided @SunsetRunner! I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

Hey there @Glittergrl! I'm glad to hear that your tracker is back on track. Thanks for sharing the outcome and the steps that worked for you. Don't hesitate to let me know if you need further assistance! 

Hi @jk1231, I'm glad to see you here! I've seen that you contacted our Support Team after posting here in the Community. I'm happy to see that you were able to sort this out with our team. I'll be around if you have any questions. 

Happy stepping guys! 

[Marrrmaduke]

@SunsetRunner Yes, at this point I believe you need to reach out to Customer Support. You may give changing a clockface a try. Perhaps it will refresh the screen. Good luck.

Update: @Glittergrl I'm glad to hear that!!!

[Firemn91178]

I was having these same issues today. Plugging in and long pressing the side button solved my problem.  Thank you for troubleshooting advice! 

[SunsetRunner]

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@Marrrmaduke Thanks, already tried that too 🙂
I was able to change the clock face (i am using the analog with steps at top and HR at bottom). Again, app seems to work and my Charge 3 is syncing data to the app, it just won’t respond to any touch. 

[SunsetRunner]

@Firemn91178 - thanks for the suggestion.  I have done that (several times) along with the full reset procedure (several times) all to no avail. Glad it worked for you!  Again, data is being displayed on my app, the Charge 3 just wont respond to any touch or swipe. 

[Marrrmaduke]

@SunsetRunner It seems like it got really bricked. I'm afraid you need to call Customer Support. 😔