Charge 3 won't swipe

[psmoyer]

I've had my Charge 3 for about three months. The swipe feature no longer works? I can't swipe up or down or to the left. Any thoughts? Thank you. 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome on board @psmoyer, it's nice to see you here! If your tracker isn't swiping, I recommend restarting it by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Hope this helps, keep me posted! 

[psmoyer]

That did the trick, thank you!

[MarreFitbit]

Yay! I'm glad to hear those steps worked for you my friend @psmoyer. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Alan12]

 This solution Corrected my problem.

thank you 

[Tiffanyoscarson]

Tried that and it won't work. Also, when I plug it to charge the battery doesn't even show it's charging.

[Aubrnfn1]

I have tried this several times and it is not working. When I plug in, it vibrates but it does not show the battery icon. Am I doing something wrong? It won’t swipe

[Alan12]

Yes mine worked. Hook your watch up to be charged holding him on the button for 6 to08 seconds. That will reset your watch

Sent from my iPhone

[Aubrnfn1]

Thanks, after several tries it finally worked!

Moderator edit: personal info removed

[MarreFitbit]

I'm glad to hear you're back on track @Alan12 and @psmoyer! Thanks for helping out my friend @Aubrnfn1.

Hey there @Tiffanyoscarson, thanks for jumping in here! I was wondering if you're still having inconveniences with your Charge 3? 

Looking forward to your reply.

[SunsetRunner]

Thanks for your solution, worked really well.

[MarreFitbit]

Welcome on board @SunsetRunner!  I'm so glad to hear the steps worked for you. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[teachspence]

I have plugged it into my computer and done the reset numerous times with no results.

I also tried to change the clock face but it will not do that either.

Any suggestions?

Thank you

[MarreFitbit]

Welcome here @teachspence! Thanks for taking the time to troubleshooting this inconvenience with your Charge 3's display, nice way to go! 

I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

Point me out if there's anything else I can do for you in the meantime. 

[Bravo381]

I soft rebooted mine at least 3 times and it still won't let me swipe right.

[healthyamy1]

Thank you, just fixed and restarted my Fitbit Charge 3. Great help!

[Prav56]

I have tried charging it, but it does not charge, it only vibrates. And I can't restart it either. Anyone having the same problem? Need help. Thank you in advance. 

[MarreFitbit]

Hi @healthyamy1! I'm glad to hear that the restart worked for you. Thanks for sharing the outcome my friend. Hope you're doing great!

Welcome here @Prav56 and @Bravo381! Thanks for following the restart I've provided. 

Since the restart did not help, I'd recommend restarting your tracker by using the 15-second method: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Hope that helps, keep me posted! 

[Bravo381]

Maybe I'm not holding it right but I get the smiling face then the progress bar and then when I disconnected it I got a sad face. 

[hbuettner]

Hello the fit bit has three buttons. Which one please