Charge 3 won’t swipe

[ntlake]

My charge 3 will not swipe off the clock face

[Aislingj]

Just did it worked delighted 

[halfpint61]

This worked for me too. Thank you

[MamaKrogs]

Update to my previous post:

my husband suggested i change the clock fave on Charge 3.  I did and suddenly, all is working again!!  Maybe it was just that face that quit working??  

[mattie19]

Thanks. Worked a treat. 

[Paul_L88]

Solution worked perfectly

[WCHelms]

Thank you! This worked for me, as well!

[baroneamon]

I had a few issues trying to follow it the battery never appeared on the screen after I connected it but by holding the buttons the eight seconds it was able to reset 

[Majosu]

Yup, worked for me. Thanks.

[JLSWP]

I had to do this at least 6 times before getting the smile to show. Be sure the connection in back is really touching. When I disconnected the charger it immediately showed the battery power and is now swiping fine. 

[js0606]

I tried the restart solution but I never see the smiley icon. I see the clock and my BP and it seems to be tracking my steps as I can sync but I am still unable to swipe in any direction. 

[js0606]

I changed the clock face to an analog version and set an alarm. I did the sync and that seemed to fix my swipe issue. 

[gilliwigs]

I am having the same problem and the solution dosn't work. The time screen works but won't swipe. The workings are still working though the app figures are getting updated/synced

[Charge3man]

The reset procedure work for me. Thanks so much.. for the info. .. enjoy my fitbit charge 3.. 

Dale.. 

[Jo4u]

Ive tried what advoce goven still won't swipe

[Cry59]

Thanks for this. It worked 😀

[Dnommay]

Just purchased new Charge 3. Swipe still doesn’t work following suggested fix. Not happy 😞

[AlejandraFitbit]

Hi guys, I hope you are doing fine.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this swiping issue by yourselves.

@gilliwigs, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@Charge3man and @Cry59, I am glad to hear that the instructions provided worked and that your trackers are now working properly. If there is anything else we can help you with, do not hesitate to post it.

@Jo4u and @Dnommay, since the instructions provided didn't work, I've gone ahead and escalated your cases to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

See you around. 

[Maria913]

Mine wouldn't swipe.  Came here read the solution.  I am at work and did't have my charger cord handy,  so I thought, " What if I go to app on my phone and make a change to a setting for my Fitbit?  This should reset it, right?" So, I went into the settings and changed my clock face. This did reset the Fitbit and I was able to swipe again.

UPDATE

This did not work for me. What did work was changing a setting in the app on my phone. Read my other reply for further details.

Moderator edit: content

[AlejandraFitbit]

It's great to see you around @Maria913.

Thanks for troubleshooting this swipe issue by yourself. It's great to know that this has been resolved and that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[FitAns]

Tried to follow the solution you offered, but I don't see a battery icon. I have now for a couple of days a locked screen with time, date and km's and calories. Can't swipe, can't do actually anything.