Charge 3 won't swipe

[psmoyer]

I've had my Charge 3 for about three months. The swipe feature no longer works? I can't swipe up or down or to the left. Any thoughts? Thank you. 

Moderator edit: updated subject for clarity

[Momoba]

Nope it doesn't work...now I've an expensive watch..that's all

[Lormsby]

Get ahold of fit bit themselves n if it’s not too old they may send you a
new one. I returned mine and bought the versa 2. They say changing the
clock face may help reset it. I tried every face there was n it didn’t work
for me but, a lot are saying it fixed it for them. Good luck.

Laurie

[Lifenut]

You are lucky it is still keeping time. Mine is 45 minutes slow now. I am
getting a replacement under warranty though, thank you Fitbit.

[Lormsby]

I returned mine and then purchased the versa 2 and haven’t had any trouble.

[Ramses8181]

Hello I reset my Fitbit and it still doesn’t swipe what do you recommend I do ?

[Lormsby]

Mine didn’t take it either but, several people have said that after they
changed the clock face it swiped again. It didn’t help mine but, it’s worth
a try. Good luck.

[Hotjavabean]

I bought a Charge 3 in August....it died about 6 weeks later. They gave me a new one through the warranty and recieved it at the end of September. Now, today November 22, 2020, I ran into the same issue as all of you about the fact that the devise no longer swipes. Without all those other functions, it becomes nothing more than a watch. After going through every step outlined in this forum very carefully and logically, I reached out to Fitbit by virtual chat and all was well in the chat. She said she was forwarding my case number to the warranty team. An hour later I received an email from them saying since I had already had one Charge 3 replaced (after only six weeks of operating), they could not replace this faulty Charge 3 a second time!!!!! I was horrified to hear that. So if you receive a faulty devise more than once, you are on your own. This is the end of Fitbit for me. 

[Hotjavabean]

Update: November 28. I sent an email back to the "Warranty team" to state that even if I received 5 faulty Charge 3's, I still had 8 months left on my warranty, and until they send me a full working devise, they need to keep replacing it! I asked for my case number to be escalated to a supervisor/manager and would expect a response shortly. So, 1 1/2 days later, a supervisor emailed me, apologizing profusely for all the inconveniences and assured me that I would receive yet another replacement as long as I was under warranty. My SECOND replacement has been shipped. Let's hope the 3rd time's the charm. Note to self (and everyone else). When you feel strongly that there has been a major breach of fairness and what is right.....be persistant and relentness, while staying kind and polite. 

[Lquinley]

Hello.  I just got my new Fitbit verse 3 and the swipe on it is not working.  Connected to charger, Bluetooth on phone and app open.  Tried the 8 second hold and nothing.  The screen says swipe down via the pic but does not react.  Thanks

[ClareBear1706]

contact Fitbit via their Facebook page mine was still covered by warranted and they replaced it.

[Badappy]

I had to have FitBit replace mine as none of the tips suggested were successful. You might want to contact them directly.

Sent from Mail for Windows

[Lormsby]

Thats a huge issue with these. I was lucky enough to be able to return mine
for a refund cuz I tried everything and nothing worked.

[Ythannah]

I'm having the same issue.

I've performed both the restart and the "long restart" several times with no success.  I haven't seen the battery icon on my Charge 3 for about a year now, although it does recharge, so it never appears during a restart either.  I don't get the two short one long vibration, I get six short vibrations and then nothing.  Since the screen is blank I can't tell if it turns off and then on again like it is supposed to, but I never get a progress bar.

I lost my movement reminders quite a while ago too, even though they show as "on" in settings (I've never shut them off, they just vanished one day).

[Furnaes]

I am also having the same issue. 

It keeps going to the clock face setting on my watch to choose one randomly. 

Swiping isn't working most the time.