Charge 3 won’t swipe

[ntlake]

My charge 3 will not swipe off the clock face

[Charge3man]

My charge 3 is still working good... 

Thanks to u..

[FitAns]

Thanks, changing clock helped. Great!

[MarreFitbit]

Welcome on board @FitAns! We're happy to hear that changing the clock face on your Charge 3 brought back the display. 😀

Hey @Charge3man! Thanks for letting us know your Charge 3 is still working fine! 

We'll be around if you need further assistance! 

[shellsworld71]

I am a bit annoyed! Received a new charge 3 this week as I was experiencing the white lines on the screen. The new charge 3 you have sent doesn’t swipe - yes, I’ve tried all the  restarts listed below but it doesn’t work. The are obviously issues with the charge 3 that you have not rectified - it surely makes sense to do a product recall!

please contact me and advise how you will be replacing another faulty charge 3 - look forward to hearing from you shortly. 

[sal25]

Thank you! Solution worked perfectly. 

[JerryCC]

I had the same issue where my Charge 3 would not swipe off the clock face but was otherwise working correctly. Holding the button whether plugged in or not resulted in a buzz but did not solve the problem.

The solution was simple.

Go to the app and download a new clock face. Swipe was restored. I then reloaded the original clock face and it worked correctly.

[CMS1961]

Perfect fix. 🤗

[Max_Headroom]

My Charge 3 is now basically a dumb tracking device as I cannot swipe in any direction anymore.  I do the reset via the charging cable and I will be able to swipe for about 5 seconds then it goes unresponsive again.  The switching clockface trick no longer works at all for me.  I am very frustrated as I have to go to the app on my phone in order to check my battery level or for other features that I would normally just swipe to.  This device needs a permanent fix.

[Charge3man]

I have several issues with my charge 3. No swipe, display won't light up, etc etc... all I do is connect it to my charger and hold the rest button and it works again. However, agree not sure why this happens.. but fitbit needs to do something.. it will come s point where this won't work anymore..

[sal25]

Have you tried pressing and holding the button when connected to the
charging cable?.

[Mickgv]

Hi Marre, I've posted here a couple of weeks ago, but now cannot find it? I have the common problem of face not swiping. Have tried changing face, still same. Tried restarting in charger pressing side button, still nothing, it won't restart (no smiley face). any other tricks? Mick

[waikato]

My fitbit won't swipe across. Looks like everyone is saying turn off and restart.  I followed the instructions - put on port as if charging and then to press and hold button for 8 seconds - there is no buttons to press or hold? once its sitting in the port?  thanks

[Mickgv]

Hi. Join the club. Cannot get mine to swipe even restarting via changing click face.

.

[Mickgv]

button is left hand side of the fitbit body which you can get to through the cradle when it's in it. Still doesn't work for me though 😞

[menelofernandez]

It didn't work.  Charge 3 still won't swipe.  It's fully charged and plugged in to my computer.

[AlejandraFitbit]

Thanks for your participation in the Community.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this swiping issue.

@Mickgv, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@waikato and @menelofernandez, to restart your Charge 3, please make sure to be following the steps in the article: How do I restart my Fitbit device?.

Keep me posted. 🙂

[Max_Headroom]

So who decides if this problem gets "escalated" to the support team?  As I stated in my post #68, mine will not swipe no matter what I do.

[AlejandraFitbit]

Thanks for keeping us updated, @Max_Headroom.

I appreciate all the efforts in trying to fix this swiping issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[CMS1961]

Good Morning,

My fitbit is working fine.

Colleen

[AlejandraFitbit]

Thanks for the update, @CMS1961.

I am glad to hear that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! 😉