Charge 3 won’t swipe

[Cbarr1]

My new Charge 3 will not let me swipe to view notifications or to view the apps that are installed on it. What should I do?

Moderator edit: subject for clarity

[rosebud49]

Mindypeaches suggestion worked but I used my nail instead. 

[DanCan]

Mine started working again. It began with the recharge not working
correctly and then it wouldn't swipe. At first when I tried to reset it
didn't work but I left it and came back and the reset and charge started
working. It seemed a bit accidental. It's working fine now. Thanks

[CSDUNBAR2]

Hi, I'm having the same issue with my Charge 3 being stuck and unable to swipe. I tried the short restart which did not help. I'd like to try the long reset, but am having a hard time understanding how I would hit while it's being charged when the button when the charger actually covers the button. I must be missing something. I appreciate any assistance you can provide. This seems to be a common issue.

[CSDUNBAR2]

I just figured out that I didn't have it hooked into the charger correctly as I now see the hole over the button and was able to complete the long restart which helped to correct the frozen issue. thanks!

[Mindypeaches]

If you use the point of a pen you can depress the button through the
opening on the charger

[Dennis2019]

Thanks, pen point worked for me.  Guess.we.need long, hard fingernails 

[TristanC]

Great!

[AlejandraFitbit]

Hello everyone, thanks for your participation in the Community.

@Mindypeaches, @rosebud49,  @DanCan, @CSDUNBAR2, @Dennis2019 and @TristanC  it's great to hear that your trackers are working properly now. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[Upsfreight]

Charge3 not counting steps accurately

[AlejandraFitbit]

Hey @Upsfreight, it's great to see you around.

For tips about improving accuracy, I recommend taking a look at the help article How accurate are Fitbit devices?. Factors such as device placement, dominant or non-dominant hand, and stride length affect the number of steps recorded.

If it still seems like your device is undercounting or overcounting steps, try the following:

1. Put your device on your wrist.

2. Walk 100 steps, making sure to count a step each time one of your feet hits the ground.

3. Pause, then check your device to see your step count.

Also, keep in mind that we are moderating this thread for users who have swiping issues. If you are experiencing other issues or have a feature suggestion or improvement, I encourage you to find a similar thread, check out the feature suggestion board or start a new thread.

See you around. 

[Susangreen]

I have just received a replacement Charge 3. My last one developed white lines. Charged it up and went through the start up stages. The watch face appears, when I press button screen wake and notifications appear but can’t swipe up down or left or right.  Any ideas?

[Jouless1969]

Thanks this worked for the same issue on my inspire.

[VAScorp]

It worked.  Even though in the charger, I did get the smiley face while holding. 

[Susangreen]

So did I umpteen times!


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[MrsKosy]

How is it possible to hold the button while on the charger? The charger covers the sides? 

[Upsfreight]

There is a small opening on the side . One finger and hold button tell you
see smiley face

[LisaBCamm]

Hi all!
I’m  not sure if I’m just not a good swiper...! Up and down is fine, I’m having trouble getting my new fitbit charge 3 to swipe left.  I did the short and long restart, and it didn’t work.

ideas?

thanks!

[VAScorp]

Here's what I did. Put it on the charger. Then press and hold in the button
on the side until the smiley face appears. That reset everything on mine.

[Hawka]

i thought i charged it with right charge cable i also when trying this used that cable and only realised when i got home i had the charge 2 cable on it when i tried this i finally did it and it worked thank you 

[Susangreen]

Thanks for your input, but I only have Charge 3 cables 


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