Charge 3 won't sync after a restart

[BigG69]

I reset my blank screen properly as was advised by Fitbit but now the watch isn’t syncing anything. I just woke up to see how many hours I actually slept and there is no records. Nothing. Do i need to sync “another device “? Or what?

Moderator edit: updated subject for clarity

[NellyG]

Hi @BigG69  Try restarting your Charge 3 a few times and if that doesnt fix it try a Long Restart. If you are still having issues please come back here.

Restart your tracker

CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

[MarreFitbit]

Welcome on board @BigG69! I’ve noticed that my friend @NellyG just offered you a good response in order to solve the syncing difficulties. If this was the information you were looking for, I invite you to make @NellyG's post as the solution for your previous post. Highlighting the solution may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions here.

In addition, I'd recommend taking a look at: Why won't my Fitbit device sync?

Please let us know if you need further assistance.

[dod106]

Still can’t get my Fitbit charge 3 to sync. Resetting multiple times to no avail.