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Charge 3 won't sync and it has lines on the display

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‎04-19-2021 05:33 - last edited on ‎04-19-2021 06:18 by Fitbit Moderator

‎04-19-2021 05:33 - last edited on ‎04-19-2021 06:18 by Fitbit Moderator

My charge 3 all of a sudden has lines on the screen and  is displaying the wrong date znd time. I can not get it to reset or sync....any suggestions?

 

 

 

Moderator edit: subject for clarity

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‎04-19-2021 06:22

‎04-19-2021 06:22

Hello @Kj910. Welcome to the community forums!

 

Thank you for the detailed information and for trying some troubleshooting steps. Regarding the display inconvenience, please make sure that you tried to restart your tracker by following the instructions from this link: How do I restart my Fitbit device? Note that you can also restart your Charge 3 from your wrist as well.

 

For the syncing report, I'd recommend performing these tips from this help article: Why won't my Fitbit device sync?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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