Charge 3 won't sync and it's losing time

[paul4626]

So I'm on my 4 fitbit this is the 2 charge 3 witch is a replacement for the last one where the screen whent off

So in last 4 days the 3 has now stop sync to my phone if now so far reset charge restarted charge hard reset charge updated app reset phone ternd of bluetooth in fack did oll the sh## on here and ones again I'm at a lose as to why I just dont throw this bit of crap in the bin and get a tracker that just doesn't go wrong and if it did I can go to the shop and say fix it 

Moderator edit: updated subject for clarity

[paul4626]

Hi all I had problems with my charger 3 this one is 3 mothes old and last one did not last a year befor this I had charge 1 witch I had replaced by fitbit as was with my 1st charger 3 and when the charger 1 that was a replacement whent I tock a upgraded for my wife .she was having same problems as me with the charge 1 but it tock longer for this to start so I got her a viser witch seams to be ok so far . I have had the emails from fitbit telling me to do this and that witch I did even thow I told them I'd try all that befor and this time I even inspired with my phone and re install app but now even thow it finds my fitbit it then says somthink whent wrong and to try again. So I have stop trying and lost all hop with fitbit and there problems. So I ask if eneyone has had a problem before I got my 1st charger 3 in feb 2019 to let me know as I am thinking of asking uk trading standards to look in to tjat thay new abut syncing problems witch is with my replacement one. and dim screen witch hapend to my 1st charger 3 . I have all my emails from all the problems and I will say that thay do replace ok but I expect a product that is £80+ to last more that a year and indeed in eu thay have to give 2 years on a product. So I hop you all that have had a problem with yours will ever live a messages or tick I have been effected with this box thank you 

[MarreFitbit]

Hi there @paul4626, it's nice to see you around the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear about the syncing difficulties you've been experiencing with your Charge 3. I appreciate you have taken the time to troubleshoot this situation prior to contacting us. Nice way to go! I'm here to help you.

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and I saw that they already helped you to get back on track.

We'll be around if there's anything else we may do for you.

[jytee]

My Charge 3 has been doing the same thing for the past week. I to have tried all the trouble shooting steps & again today it is doing the same thing. It has happen before but usually syncs back up but this last week & half it is terrible

[paul4626]

Hi thay giving me a replacement as I didont go for the 50% off it's the standard stuff but I dont whont to give them eney more money been looking at Garmin so will give them a go hop you get yours sorted thow

[jytee]

I did the same thing. Their sending me a replacement
Thanks Jack

[paul4626]

So I now had the replacement for my replacement for my charger 3 it's all set up and sync properly will ues it till I get my Garmin and if I'm luckey it will work for that long then I will see if I'm going to ask some one to look at all the problems me and the rest of the charge 3 owners have had and if that will see what going on 

Paul