Charge 3 won't sync and loses time

[Harry1357]

Hi,

I currently have a Charge 3 tracker, which refuses to sync to my phone and (I assume as a result of this?) is losing time - for example, it is currently about 2 weeks behind compared to the actual date and time. This is very frustrating, and I am unable to get my data onto my account (as it won't sync). This current device is also a replacement for the original one, which is even more frustrating, as I believe it is now out of warranty (as I don't think the warranty restarts for when I received the replacement, and just runs as if it were the initial tracker). I have tried some of the commonly suggested fixes on here, and none of them have worked. I have tried syncing to both the app on my phone, and the windows 10 app on my PC, neither has worked. Any help would be greatly appreciated.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Harry1357.

I am sorry to hear about the frustration this situation has caused. Thanks for trying to troubleshoot this issue before reaching out. Time on your tracker should be corrected when you sync it. If you're experiencing difficulties with syncing, please try our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync? If the tracker is still showing the wrong time and date after syncing, please try the additional troubleshooting steps here. 

Let me know how it goes.

[lj_runs]

I have the same problem with the refusal to sync and the loss of time- so frustrating!

@LiliyaFitbit I did follow all the attached steps but with no luck

Replying in the hopes I'll get a notification if someone can fix this 🙂

[Jim1545]

Thanks LiliyaFitbit. I was having that problem too, not able to sync and incorrect time. I had tried all the reset routines. I followed your link to the help article, removed the Bluetooth link between my iPad and Charge 3 (forget this device) and then set up the Bluetooth connection again. All is good! Synced and ready to carry on. Thanks!

[LiliyaFitbit]

Welcome to the Fitbit Community, @lj_runs @Jim1545.

@Jim1545 This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

@lj_runs I am sorry that you are going through the same situation, I understand how you are feeling and appreciate your troubleshooting efforts. If your tracker is not paired to your Fitbit account at the moment, please check this article with helpful information. If the issue persists, please let me know your phone's model and OS version. I will be glad to investigate further. 

Looking forward to hearing back from you.