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Charge 3 won't sync and now won't pair with phone.

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‎11-11-2020 12:58 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-11-2020 12:58 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

I bought this Charge 3 new on June 20th. Since I bought it, I have had a lot of trouble getting it to sync with the app on my phone. Now, it not only won't sync, it won't even pair with the phone. I have reset it to factory settings, turned bluetooth off and on, uninstalled and reinstalled the fitbit app on my phone and nothing will work. I like my watch, but I want it to do what it is supposed to do. If it won't pair, it is basically an expensive watch, not a fitness tracker. HELP!

 

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6 REPLIES 6

‎11-11-2020 13:03

‎11-11-2020 13:03

Which phone do you have and is it on the list of compatible devices? click to see

 

You try anything here on the article for trouble syncing? see if any of this helps - click to read

Stepping in the U.S.A. since September 2013. Android 14

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‎11-11-2020 13:20

‎11-11-2020 13:20

Mine is also suddenly failing to sync/pair. Nightmare. I have tried everything. I think this is a bug somewhere. 

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‎11-11-2020 13:38

‎11-11-2020 13:38

Yes, this started happening to me too tonight. Tried all the different resets, nothing works. Plugged into charger and it didn't respond. When I press the side button it just vibrates continuously!

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‎11-11-2020 13:46 - edited ‎11-11-2020 13:46

In response to Hellyeahkate

‎11-11-2020 13:46 - edited ‎11-11-2020 13:46

I am just hoping that the software developers know about this and will roll out a fix overnight.  I eventually tried unpairing and setting up from scratch. It finally synced when pairing from scratch but the immediately failed to sync the next time I tried. Is this what's happening to you too? It all seems to be since they rolled out an update recently. 

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‎11-11-2020 18:38

In response to Claire_1974

‎11-11-2020 18:38

Thank you for responding to my post. It helps a little just to know I'm not
crazy and that I'm not the only one this is happening to! I have had a lot
of trouble syncing my watch with my phone since I bought it. The last time
I was able to sync was on September 24th. I've tried many times since then
but it won't work. Last night I tried to start over pairing my watch and
phone but now it won't even do that! Very frustrating to say the least!
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‎11-11-2020 22:05

‎11-11-2020 22:05

same problem for me. my Fitbit dont conect with the phone sins two days. have tried everything but i won't work 

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