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Charge 3 won't sync and screen is black

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‎10-20-2020 03:28 - last edited on ‎11-12-2020 13:24 by Fitbit Moderator

‎10-20-2020 03:28 - last edited on ‎11-12-2020 13:24 by Fitbit Moderator

My charge 3 won't sync to app and the screen is black. Have tried to hold done button when in the charging cradle but nothing works.

 

Moderator Edit: Clarified subject

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‎10-20-2020 13:38 - edited ‎04-21-2024 08:20

‎10-20-2020 13:38 - edited ‎04-21-2024 08:20

Hi there @Kpaech, welcome to the Community Forums. I'm sorry to hear that your Charge 3 won't sync and the screen went black. 

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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‎10-20-2020 18:45

In response to MarreFitbit

‎10-20-2020 18:45

Thanks but I went out and bought a new versa this morning....I couldn't cope without a tracker 😁

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