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Charge 3 won't sync and screen stuck on 001

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‎09-25-2020 14:07 - last edited on ‎09-27-2020 14:47 by Fitbit Moderator

‎09-25-2020 14:07 - last edited on ‎09-27-2020 14:47 by Fitbit Moderator

My fitbit wont sync with my Samsung phone. Tried restart and still nothing. Have deleted the account, waited 7 days  and set the account up again and still nothing. The fitbit is just show the numbers 001 and the fitbit logo. 

 

Moderator Edit: Clarified subject

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‎09-26-2020 08:31 - edited ‎09-24-2024 10:21

‎09-26-2020 08:31 - edited ‎09-24-2024 10:21

Hi there @Jjt0607, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having with your Charge 3, I understand where your concern is coming from and how you must be feeling about this. I appreciate you had already tried solving the issues prior to posting here, I'll be glad to continue to assist you. 

Since your tracker is stuck on 001 code, I'd recommend restarting it by following these steps: How do I restart my Fitbit device?. If the restart doesn't work, I suggest performing a long restart:

  1. Connect the device to the charging cable. 
  2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
  3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  4. The device turns off.
  5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  6. Remove the device from the charging cable. The device shuts down.
  7. Important: Plug the device into the charging cable again. 

If your Charge 3 is back in business, please troubleshoot the syncing difficulties by following the steps provided here: Why won't my Fitbit device sync?

I'm looking forward to your response, let me know if you need further help. 

Maria | Community Moderator, Fitbit


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‎09-26-2020 09:34 - edited ‎09-27-2020 12:38

In response to MarreFitbit

‎09-26-2020 09:34 - edited ‎09-27-2020 12:38

Hi

I have tried both restarts and nothing is happening. When you hold the
button for 15 seconds it's just a continuous vibration and the screen is
blank. The fitbit is fully charged and only started to have problems after
the update. I have only had the fitbit since July. What else can I do, to
resolve this issue. Can I send it back for a replacement.

Regards


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