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Charge 3 won't sync and screen won't respond

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‎04-17-2020 17:41 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-17-2020 17:41 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Hey, my tracker won’t sync at all. I have reset it, done all the suggestions but still no luck.  
Maldonado the screen is dull even though it is at 52%. I can’t really see. I reckon it’s going to die soon which is disappointing since I had the black out issue 6 months ago and this is my second Charge 3 tracker. Anyone able to help?? 

 

Moderator edit: updated subject for clarity

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‎04-30-2020 07:44 - edited ‎04-30-2020 08:27

‎04-30-2020 07:44 - edited ‎04-30-2020 08:27

Hello @SunsetRunner, it's nice to see you around the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond. 

 

I'm sorry to hear that your Charge 3's screen isn't working and that the synchronization is failing. I appreciate you've taken the time to restart your tracker prior to contacting us.

 

I've seen you contacted our Support Team after posting here and that they have helped you with this. I'm glad to hear you're back on track. 😊

 

We'll be around if you need anything else. Have a nice day! 

Maria | Community Moderator, Fitbit


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‎04-30-2020 14:45

In response to MarreFitbit

‎04-30-2020 14:45

Thank you for your reply.  Yes I did contact support and although I waited quite some time for a response, they did get back to me.  In the meantime my fitbit had actually died. Support have issued a replacement which I am now awaiting! It was a tough one at this particular time, with Covid 19 but patience is definitely a virtue in this case. I looked at all the options before contacting support. I reset it, deleted apps, reinstalled it all but still no joy. I would recommend that others who are similar or the same issues should contact support and be patient.   Thank you.

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