Charge 3 won’t sync and won’t pair after removing it

[jlpayne]

I know there are only like 3 people that have this device right now, but if anyone else that has it can check...is yours syncing ok? Mine last synced 4 hours ago and when trying to force a manual sync it wouldn’t get past “looking.” I tried the usual fixes - turning bluetooth off and on, removing the C3 from the app and my phone and attempting to re-add it, power cycling my phone...nothing works. The user manual says to press the side button for 8 seconds to reset, but all that does is bring up the screen wake/notifications toggle screen. Just issues due to it being new/unreleased, or is it possible it crapped out on me already?!

[MarreFitbit]

Hi there @Kaisercat! Thanks for clarifying the clear data step. 

Hey @Whatthewhatcrg3! I've seen that you got in touch with our Customer Support Team. If the steps you were providing during your chat didn't work, please feel free to contact our team back so they can continue assisting you. If you don't have your case number, let me know. 

Thanks for jumping in here @Curdles! I'd like to give thanks for the feedback you've provided towards our product. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices based on that feedback. I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

Thanks for the detailed information @TMacOXN! I'm glad to hear that your tracker is working fine now. 

Hi @CinDB! Please see: My Fitbit device isn't receiving notifications from my phone. Let me know if that helps!

Welcome on board @Tree1414! If your Charge 3 is not syncing, I'd recommend to see: Why won't my Fitbit device sync?

Hello @Ombaf! Please check your inbox. You were sent an email from out Customer Support Team. 

Have a nice day guys! 

[Kaisercat]

Make sure CHARGE 3 is enabled in your iphones BLUETOOTH.

Sent from my iPad

[Baddevice]

Extremely unhappy with my Fitbit Charge 3. Will not sync, no matter which troubleshooting technique I try. Have gone through all of them. Only had this watch since November 2018. Already have gone a month without it syncing. Works briefly,  then won't sync. Now 14 minutes behind. Can't even tell TIME correctly.  Should not have to continuously go through all of these steps for the watch to perform basic functions.  This is a very flawed product.  Should not be on the market with all of these problems.  Clearly not an isolated incident.  Upset that I spent hard earned money on this. Should have stuck with Garmin. Won't make that mistake again.

[Tree1414]

I have to reset mine every morning for it to such. Its only 30 days old. 

[ss396rat]

But only if the device syncs, otherwise, it is lost forever. Personal experience.

[JEMswiw]

I have had the same problem and still is not working. I hope you found a solution.  Joan M

[Kaisercat]

If your device ever synced, that info is in the cloud. When you sync again that info will be there. If you can’t sync now you are not adding to your total. If you open a new account then you will start over.

Sent from my iPad

[Stumog]

Called customer helpline about this two weeks ago. Went through all the steps with them, even though I had tried them already and it still would not sync. End result was that I was told there were known issues with sync on charge 3 and a solution was being worked on. Not had a notification yet that it has been done. How can you continue to sell a product with known problems?

[Kaisercat]

Don’t wait for them to fix your problem. Keep on trying. As you read there are those who the problem has been fixed after many troubleshooting attempts.

Sent from my iPad

[JEMswiw]

I have tried many times and wasted time trying to fix.  Its not working for me.  

[MarreFitbit]

Hi @Ombaf! Thanks for letting our team know that you've taken your tracker to the retailer. Please reply back to the email about the outcome of that. They'll see what else they can do for you once you have it back.

Hey @Tree1414 and @Baddevice! In order to solve this, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Charge 3 and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair".

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 

Thanks a lot for your help @Kaisercat! 

Hi @Stumog! Sorry to hear about the inconveniences you've been having with your Charge 3. I'm glad to hear you called our Support Team. If they provided you with some information, please be aware that it was provided based on the behavior of your tracker. If you're still having issues, please reach them back and provide with your case number so they can continue with the follow up on this. 

Hey @JEMswiw! If seems that you were sent some instructions via email from our Support Team. If you've attempted those steps and you continue having difficulties with your tracker, I'd appreciate if you can reply back to your support case so they can continue assisting you. 

I'll be around, keep me posted! 

[Horselover1980]

Don't hold your breath. I finally gotine to sync up after rebooting the device and resetting it up only to have it not sync again an hour later. I'm really getting upset about this. 

[MarreFitbit]

Hi @Horselover1980! Thanks for following the tips and recommendations provided along this thread. I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

Let me know if you have any questions.

[Tree1414]

I have to reboot all the time

[KateFitbit]

@Tree1414 I'm sorry to hear this. Do you have to restart to get it syncing again? Can you tell me the make and model of the device you are syncing to? 

[JEMswiw]

Kate, my device looked like it was back working again, since it synced, but I went for my swim work out this evening, It did record the data but then the yards and lengths disappeared in the app completely.  Now it is showing my swim in paces not lengths.  I was so hopeful this was fixed, but seems it may not be completely solved.  

When I tried to record my elliptical run this afternoon, it put it as a run and not give me elliptical option. 

I am most disappointed about the swim data, as I swim most days of the week.  Use the data for training. Honestly, I don't have a lot of time to trouble shoot this device.  It was fine until a couple of weeks ago. 

JEM

[KJT75]

I seem to have had the same issue. I could see my steps but nothing else. However when you closed the app the info disappeared. Now the C3 is not visible as a device in my iPhone's Bluetooth settings so I am completely unable to connect. All the steps on here have not worked to help re-pair it or sync it. I am actually getting really frustrated and angry. It should not be this hard.

My disappointment is due to, now being unable to use the payment option or get notifications as well as track my usage.

I have been able to add this C3 to my iPad but that does not help with the notifications or making payments. I have had so any issues with this device I wish I ad never upgraded.

I hope you get your issues sorted out, good luck. 

[ladyhawk712]

No I never .. got  my fit bit 3 to work. I'm not very happy. But loved my fit bit 2. Daughter has it now.

[MarreFitbit]

Thanks for jumping in here @ladyhawk712 and @JEMswiw! Sorry to hear about the inconveniences you've been experiencing with your Charge 3. Thanks for taking the time to sort this out. 

I've seen that both of you have a support case with our Customer Team. If the inconveniences are still going on, please reply back to your email. They'll be more than glad to further assist! 

Hi @KJT75! Thanks for following the tips and recommendations provided here! In regards to your iPhone and iPad.

If your phone is managing multiple Bluetooth connections simultaneously:

• Your Fitbit device might stop syncing or stop receiving notifications.
• You can experience interruptions with any consistently streaming Bluetooth connection such as headsets, car kits, stereo audio, tethering, and file transfers.

These interruptions are typically caused by operating system and Bluetooth limitations. It's also possible that an app on your phone is causing the issue.

Hope this helps! 

[Kaisercat]

That last paragraph about OS and Bluetooth problems is so true!

Sent from my iPad