Charge 3 won’t sync and won’t pair after removing it

[jlpayne]

I know there are only like 3 people that have this device right now, but if anyone else that has it can check...is yours syncing ok? Mine last synced 4 hours ago and when trying to force a manual sync it wouldn’t get past “looking.” I tried the usual fixes - turning bluetooth off and on, removing the C3 from the app and my phone and attempting to re-add it, power cycling my phone...nothing works. The user manual says to press the side button for 8 seconds to reset, but all that does is bring up the screen wake/notifications toggle screen. Just issues due to it being new/unreleased, or is it possible it crapped out on me already?!

[loreenl]

I have the exact same issues. 

[terristaz]

I have had so many fitbits and the charge 3 is by far the worst, its almost impossible to get to sync with anything. My laptop is syncing my charge 2 at the other end of the house while the charge 3 gets halfway through and just stops. If this thing cant be made to sync reliably its worthless, its literally worthless without the sync ability. I tried my tablet, laptop, my phone, nothing will sync it while all the time all my others are syncing away

Very unhappy with charge 3 😞

[Ghrelt]

For anyone on Fitbit's end trying to figure out what the actual problem is and fix it: I had my Charge 3 suddenly not discoverable by my phone after starting a sync with my iPhone 5SE.  I started the sync and it was connected fine, but I flipped back to look at a previous day's data and suddenly I couldn't connect the two anymore.  It almost seemed like the Fitbit app on my phone sent a signal to the watch to turn its Bluetooth off.  The problem was corrected when I reset the Charge 3 while it was on the charger.  Works fine now.

[Jen7172]

I purchased my fitbit Charge 3 mid Jan.  My Charge 2's battery wasn't staying charged and I was taking a trip to Disney and wanted to log our steps.  I have a Samsung Galaxy 9.  I worked great at first.  Around mid February I started having issues syncing of course which is too late to take it back to Best Buy.  Typically I was able to trouble shoot it and fix it however this time nothing seems to work.  I have restarted the app, my phone and the C3.  I have uninstalled the app and reinstalled.  I have turned off and on my bluetooth.  I spent over 2 hrs on it last night.  I even un-paired the device and tried re-pairing it then I encountered a whole other problem.  I get to the part where you enter the 4 digit code and which I do then it won't pair.  I know it's not a phone issue as the blue tooth works find in my vehicle.  I tried to get on with Tech support this morning but had to get to work I'll try again when I have more time to kill.  While I was on the phone every suggestion they gave where ones I had already tried.

Any help would be great.

[DavideFitbit]

Hello @Nicbtx, @ToniCarr, thank you for the updates and for confirming that you already tried the suggested troubleshooting options. I've sent your information to the Customer Support team, so you should be getting a reply soon, please keep an eye on your inbox. 

Thank you for all the information and updates provided @loreenl, please let us know if it's possible for you to find a solution with the Customer Support team.  

Welcome to the Community forums @terristaz, could you please confirm if you've exhausted all possible troubleshooting options in this article? And for the cellphone, please check if the phone you're using is a compatible device to sync with the Fitbit app.  

Welcome to the forums as well @Ghrelt, and thank you for taking the time to share this information and the steps that worked out for you.  

Welcome to the forums @Jen7172, and thank you for confirming that you already tried all the basic troubleshooting steps. I've been informed that you already contacted the Customer Support team about this for further assistance, and it seems they've sent your a follow up e-mail, could you please confirm if you received it? 

Keep me posted. 

[Jen7172]

Tried support this morning but they where unable to get anything to work before I had to go to work.  So I tried again tonight and their response was Fitbit knows there is an issue and their working on it.  They did have me try to do a long reboot which didn't work.  I finally on my own tried deleting all user data on my fitbit.  I removed the app, shut off the bluetooth, restarted my phone, reinstalled app and tried syncing again.  Keep in mind I have already done this 5 or 6 times but this time it finally seems to have worked.  Over 5 hrs of troubleshooting over the last 2 days.  Lost all my information from since I started but seems to be working for now.  Fitbit really needs to figure out this problem. 

[Kaisercat]

Congratulation on your troubleshooting success.

Sent from my iPad

[ToniCarr]

Thanks Kaisercat,  I wouldn't call it a success to have to sync manually all the time, but at least it's working!

[DavideFitbit]

Thank you for sharing the information they provided you from Customer Support @Jen7172 , and also the steps you've tried that worked out for you. I'm sure this can be useful for other users. 

@ToniCarr,  keep us posted if you receive a reply from the Customer Support team as well. 

I hope to see you around in the forums. 

[Kaisercat]

Glad I could help!

Sent from my iPhone

[terristaz]

I am using a Note 9 and I have tried the various workarounds listed. The issue appears related to volume of unsynced data. Once you get it synced once or erase all your data the sync will work. Don't sync for a day or so and the problem comes back. Also I suspect other bluetooth devices interfere with the process much more with the charge 3 than earlier devices.

[DavideFitbit]

Thank you for taking the time to share this information with all the users @Kaisercat, @terristaz. I'm sure this will be helpful for other people as well.   

[JEMswiw]

This is very sad to read... honestly I just want this devic to work as its supposed to.  Love the sleek design and really dont need the apple watch for my swimming records.  I got a new iPhone and while it paired, it will record my swims but now I dont see my texts and the heart rate not showing real time in the app.  Having to use my charge 2 for my runs/eliptical and the charge 3 for just my swim.  Its crazy.  I now cant give my 2 to my daughter as I planned.  Really dont have the hours to continue troubleshooting.  Disappointed you didnt get a refund.  Guess its buyer beware for trying to follow the troubleshooting..., very sad.  Cause I really like it but prefer it to work like it did when I got it.   Jem

[JEG62]

This worked for my android phone (huawei p20 lite) https://youtu.be/a91CDZh3LlQ

[IaG]

Fitbit needs to get hold of their products. This is the second product I will buy and having so much problems with. My FB One just suddenly stopped powering on for no reason and couldn't get any support. I decided to buy this Charge 3 since it is the closet thing to FB One but now I can't get it to sync anymore after the battery drained out. It is really frustrating. I have deleted it from my iPhone XSM bluetooth and FB app but can't get it to sync anymore. I paired it with both iPhone and Note 9 but even my Note 9 can't discover it. I will hate to lose all my data. 

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I just got home and placed the Charge 3 on the charger. I unpaired it from my iPhone and it got unpaired automatically on my Note 9. I reset the tracker then tried to pair it again with my iPhone. After discovering the tracker on my phone I got a code from the tracker to enter on my phone. After entering the code, the tracker recognized on my phone as the Fitbit logo appeared on the tracker however the pairing process never got completed on the phone. I even tried it on the Note 9 and it was same thing. Very frustrating. This is going to be last time I buy a FB product.

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What do you know? After waiting for about 15 minutes the tracker and phone eventually paired and synced all my data.

I have a conspiracy theory. Periodically FB will cause a malfunction to prevent the syncing of the tracker with the phone. They either do it to force people to buy another tracker or to check if the tracker belongs to the user. Either way it is annoying having to deal with such nonsense.

[FilmGirl]

I noticed Sunday that my device seemed odd. Too busy to really get into it. All day today I noticed it wasn't syncing. Started looking up how to fix between work responsibilities and later in the day family life only to realize that rebooting the cell and the watch are just not making things happen. So I wiped the watch, lost all my info for two days, and now it syncs. That bloody sucks, but seems to be the theme of the day. Could be springing forward in time that is the problem for the watch, and my mood. 🙂 I hope your watch started working right with less of a loss. 

[DavideFitbit]

Hello @JEMswiw, could you please provide a few more details about what you've been experiencing with the heart rate? Let me know if you're not getting heart rate information while performing an activity, or throughout the day?Or if it's happening only with real time heart rate in the app? 

Also, with the texts that you said you're not receiving, are you referring to the notifications?  

Thank you for sharing this information as well @JEG62. 

@IaG. thank you for all the information and feedback you've provided. I'm sorry to see that you've experienced trouble with your Charge 3 not syncing, but it's good to know the tracker and phone eventually paired and synced all your data. 

Welcome to the forums @FilmGirl, and thank you for sharing the steps that worked out for you, I'm sure it will be helpful for other users experiencing something similar. 

I hope to see you around in the forums. 

[Kaisercat]

Since it once worked, you should not give up. It’s possible it is syncing so just try again later. You might see that it has synced. This has happened to me sometimes. But I afree, this should not be happening

Sent from my iPad

[DavideFitbit]

Thank you for sharing this @Kaisercat. 

[Brett_Cocks]

Apparently this issue is solved, is it?