Charge 3 won’t sync and won’t pair after removing it

[jlpayne]

I know there are only like 3 people that have this device right now, but if anyone else that has it can check...is yours syncing ok? Mine last synced 4 hours ago and when trying to force a manual sync it wouldn’t get past “looking.” I tried the usual fixes - turning bluetooth off and on, removing the C3 from the app and my phone and attempting to re-add it, power cycling my phone...nothing works. The user manual says to press the side button for 8 seconds to reset, but all that does is bring up the screen wake/notifications toggle screen. Just issues due to it being new/unreleased, or is it possible it crapped out on me already?!

[Cert]

This is really vexing!!! We bought our son a charge 3 for his birthday and he cant even use it! It will not sync or connect! Yes, we have tried

• rebooting the Charge 3

• Turned off Bluetooth and then back on again.

• Restarted the Phone

• Reset the network

all multiple times!!

this seems to be a recurring issue given all the comments! HELP!!!!

[aiden.tunupopo]

Have you tried deleting all other bluetooth devices and trying again lol that's these ta$ds will give you 

[EtoUnderwhelmed]

?? that's these ta$ds will give you ??

I have no other Bluetooth connections under my control. If a neighbour has one I can't deal with that.

[EtoUnderwhelmed]

No, they are very unpredictable to say the least.

Trading Standards is my next stop on Monday.

A partial sync last night showed my steps for the day, just the 1 day, but that has all gone by this morning.

We should be paid as product testers for the hours and hours of product testing and feedback they get for free !!!!

[giggling]

I've removed other bluetooth connections and been through the full setup several times with no joy. I repeat mine was fine before the fitbit update, it's not synced properly since.

[giggling]

Now it's stuck on the clock and won't switch between screens. Totally useless. 😡

[Tinajean53]

I have done all those things loads of times I am disgusted with the charge 3 and fitbit attitude

Sent from Yahoo Mail on Android

[Tinajean53]

Thats wat I asked for but nothing ! Fed up of them

Sent from Yahoo Mail on Android

[Tinajean53]

Mine was ok till update ! **ahem** bit of technology 

Sent from Yahoo Mail on Android

[giggling]

They have a legal obligation to refund if the device doesn't do what they say it will. Remind them of that.

[Davidthesailor]

Sadly my Charge 3 was purchased as a gift and I had no access to the retailer. FITBIT were just not interested. I have accepted the loss but am determined to alert as many as possible of the shorcommings of this product.
Davidthesailor

[giggling]

I'm in the UK. I've said I'll accept one more replacement but if that's no better I'll want a refund. I'm sure some of the replacements they've sent were ones sent back by other people. One had a completely black screen and 2 wouldn't move from the clock face, none have synced after the first time. It was all caused by their update, my first one worked ok for about three months until I stupidly allowed the fitbit update. I suspect people who still have the thing working haven't updated.

[PamplonaEric]

I have had a Charge 3 for four months now. It seems that syncing has become more unstable over time. It usually takes three times, with me killing the Fitbit app on the iPhone , before it syncs. I also need to restart the Charge3 sometimes to get it to sync. In addition, not everything, like active hour steps, syncs. I just do not understand why syncing keeps getting worse.  Fitbit really needs to fix this. Otherwise my options are Apple Watch or a normal watch.

[chellarba]

How is it the company doesn't respond to these posts?




michelle

[Kaisercat]

True it is confusing at first but I think the overwhelming majority have learned to use it and like it.  I am sure Charge 4 will have less problems to work out.  

[MarkInCentralTx]

A faster and easier solution that works for me, is to:  

  - Open Fitbit app; Tap on “user picture” (upper left corner ”Today” screen);

  - Tap on tracker device; Scroll down to and enable ‘ALL-DAY SYNC’.  

  - Say yes to start this action.  

This initiates the Bluetooth setup protocol, and forces the mobile device and app to look for the Fitbit tracker.

You should now be paired and syncing, and again see dynamic HR in the app, and get notifications and alarms on my Fitbit device again.

After Bluetooth connection has been re-established, turn off “ALL-DAY-SYNC” to conserve precious battery strength ... (Thanks for the reminder Kaiser)

I much prefer this method to: deleting and reinstalling the app; or resetting/restarting the Charge 3 and it avoids lost data due to a failure to properly sync.

Hope this helps some of y’all ...

[giggling]

The device is paired with the laptop and all day is on but still won't sync. It comes up with various reasons. Thanks though.

[giggling]

It worked fine for me for around 3 months up to the fitbit update. Having spent hours trying to get it working I think I know as well as anyone what to do and am not confused! Do you work for Fitbit?

[giggling]

They used to, then they started deleting them, now they've disappeared. I suspect some of the so called 'users' work for fitbit.

[giggling]

Who do you think will buy that after all the trouble with C3? Have you read the replies here? I repeat, do you work for fitbit?