Charge 3 won’t sync and won’t pair after removing it

[jlpayne]

I know there are only like 3 people that have this device right now, but if anyone else that has it can check...is yours syncing ok? Mine last synced 4 hours ago and when trying to force a manual sync it wouldn’t get past “looking.” I tried the usual fixes - turning bluetooth off and on, removing the C3 from the app and my phone and attempting to re-add it, power cycling my phone...nothing works. The user manual says to press the side button for 8 seconds to reset, but all that does is bring up the screen wake/notifications toggle screen. Just issues due to it being new/unreleased, or is it possible it crapped out on me already?!

[Tinajean53]

I haven't been able to sync charge 3 to s7 for 2 weeks fed up 

[Ckjb323]

Exact same problem here

[Nat8]

It doesn’t fix!!! It is a waste of money and I will never purchase a Fitbit again as there is absolutely no endeavour to fit obviously the design/fault with the product itself

Moderator edit: personal info removed

[Tinajean53]

I've done this loads of times it still don't work

[aiden.tunupopo]

fitbit charge 3 not syncing cant even setup the thing is a total waste of money !

[giggling]

Mine won't either. I set it up and it synchronised once, now it won't sync at all. Sick of it.

[Kaisercat]

Are you going through the PAIRING process?  Initially (about a year ago?) I PAIRED my Charge 3 with both my iPhone 8+ and my iPad.  And was unable to sync with iPhone.  My fix was deleting fitbit from Bluetooth in both iPad and iPhone and then PAIRING only to iPhone.  Hope this helps.  

[giggling]

No, The device IS paired with the laptop only but still won't sync. I've tried to un-pair from the laptop then sync with phone  sync, didn't work so tried with ipad, that didn't work either. The last replacement I only paired with the laptop, it's still paired but won't sync. Thanks for trying to help though. 

[EtoUnderwhelmed]

 I have had the C3 for 12 days and tried 'EVERYTHING'.

To get to the Reboot Device it is :-

From the clock face   swipe left 3 times    see Weather and Settings   Tap Settings

See Brightness/Vibrations   swipe up until you see   ABOUT     Tap About  

See VERSION & REGULATORY INFO    swipe up and FIND.... Clear User Data and

Reboot device

---------------------------

I have tried it.  only success was to get one sync and then nothing, day after day

I have revert to paper and pen.  At the end of each day make a note of your Stats. No help with Sleep Track though which is what I really wanted. It says Sleep not tracked on the Wristband. I had some issues with a Charge 2 but it did work most of the time until the face cracked and was 'unrepairable' ... under guarantee!!!! a joke product really as it takes up so much time and raises my blood pressure so not really a health helper.

[Tinajean53]

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[Woodlands28]

Mine has definately crapped out, more accuratley my 2nd one in  4weeks...Tried the factory reset but no joy, have decided the Charge 3 is just a pile of poo

[giggling]

I think I'm on my fifth replacement now. I've spent hours and tried everything, totally unsatisfactory to expect buyers to do this. The last two synchronised once then never again whatever I tried. I'm thinking of setting up a Facebook/Twitter page for people who are unhappy with this product. Fitbit should recall the C3 and refund the money. Disgusted!

[EtoUnderwhelmed]

That is a great idea.  Trading Standards or BBC Watchdog or the like.  They are not Fit for Purpose. End of!

[Davidthesailor]

Thanks for your post - Totally agree - I will support a facebook protest page as all my mails get removed by the moderator.
Davidthe Sailor

[Davidthesailor]

Great score - 11,800 messages with only 2,800 positive replies - Star! (or just the usual level of support from this company)

[Kaisercat]

 I’m sorry to hear you are having so much trouble with your Fitbit charge three.  I don’t mean to be harsh but if this is your Fifth replacement,  The problem seems to be on your end. Possibly a network issue.  I’d  advise  you to either move on with a new tracker or wait for a Fitbit charge 4. 

[Woodlands28]

Hi,
Its the 2nd replacement in a few weeks of ownership. So many others complaining too. Maybe Fitbit should look a little closer on compatibility. On checking out alternative trackers I note that Garmin have a warning out for my particular version of Samsung Galaxy phone that there can be synch issues with it to Garmin products. I wonder how closely the operating systems are related?

Regards

[giggling]

It worked well and synchronised every time for the first few months and until fitbit update. I've tried syncing to my laptop, mobile and ipad none of which works. I've followed all advice from fitbit to the letter with no joy. The device is not fit for purpose,  no way would I waste more money with this company! 

[EtoUnderwhelmed]

Not my 4th, that was someone else. I'm on my first Charge 3 after a faulty Charge 2 under UK Guarantee.

[Tinajean53]

So do I Absolutely crap

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