Charge 3 won’t sync and won’t pair after removing it

[jlpayne]

I know there are only like 3 people that have this device right now, but if anyone else that has it can check...is yours syncing ok? Mine last synced 4 hours ago and when trying to force a manual sync it wouldn’t get past “looking.” I tried the usual fixes - turning bluetooth off and on, removing the C3 from the app and my phone and attempting to re-add it, power cycling my phone...nothing works. The user manual says to press the side button for 8 seconds to reset, but all that does is bring up the screen wake/notifications toggle screen. Just issues due to it being new/unreleased, or is it possible it crapped out on me already?!

[Davidthesailor]

DO not waste your money
David

[Davidthesailor]

I recommend you stay away, save your money

[giggling]

Totally agree. 

[saweiand]

I have had the same issues with my fitbit. It started with the last software upgrade. What I have found is that if I just leave my fitbit by my phone a couple times a day, it will for some reason sync. I don't remove it from the app or anything. I just open the app, take my fitbit off and walk away. It usually will update all my stuff within 30 minutes. That is what I am doing until Black Friday.  Black Friday, I am going to find myself a good deal and replace with another brand. 

I predict fitbit will be out of the market within a couple of years. They have had some many issues with the latest models and syncing. It is too bad because they used to make good, solid products that worked well with their apps. 

[Davidthesailor]

Good plan,

[Kaisercat]

And the cool looking C3 does not require a daily battery recharge.  i easily go 7+ days until recharging.  I have NOTIFICATIONS and SCREEN WAKE off.  Also off in ALL DAY SYNC.

[Kaisercat]

Saweeland, Since GOOGLE buying FITBIT, Charge 3 imo will be discontinued but fitbits smartwatch will remain to compete with the APPLEWATCH.  

[insanitypants]

I'm having exactly the same issue on my recently-purchased C3 that I bought to replace an Alta HR.

Out of the box it connected fine to my Oneplus7. But after 2 days use, it stopped syncing.

Rather stupidly, I unpaired it from Bluetooth with a view to re-pairing, and that's when my problems started. Now I have exactly the same issue as shswiftychunk and joseph92. I've removed the C3 from the Fitbit Android app, and tried re-adding. I've cleared cache, cleared data, reinstalled the app, done the 8 second smiley face, cleared user data on the C3, reset it, turned bluetooth off and on again, rebooted my phone, and every combination and permutation imaginable of those.

When adding a device, the Fitbit app will immediately see the C3 and say that it has connected, it will then prompt you for the code showing on the screen of the C3, and when entered it will give the "Try Again" screen. Interestingly, if you type in the wrong code it will say they don't match, so clearly the phone and C3 are communicating with each other.

I'm still in the returns window with Amazon, so I'm half inclined to send this piece of junk back to Amazon as faulty and carry on using my Alta HR. At least that works even if it is old and chunky.

Edit: Apparently there is a current issue with the website / Fitbit app that could be causing sync issues so it could be that I'm the victim of this. I think I will reconnect my Alta HR and wear that tonight to capture my sleep data and try connecting the C3 again tomorrow.

[DGS2]

Good luck! I gave up after many hours wasted working with their help line. It is disappointing since other Fitbit products worked fine. These issues have been going on with the Charge 3 over a year and they still do not have a reliable fix. I am done with them.

[Kaisercat]

Spoiler

Imo GOOGLE will discontinue the C3 because they will be focusing on the smart watch in competition with the applewatch.  My C3 works great. Too bad you could not work out your issues with the C3.  

[Drywalljohn]

Hello , did you get the issue fixed , mine doing the same thing . Thanks 

[giggling]

No, I returned it for a refund. You need to persist if you want your money back. The device is not fit for purpose.

[Davidthesailor]

Drywalljohn, sorry to hear, however mine has not worked properly since I got it.  All atempts to get resolution through the company failed.  I now therefore take every opportunity to post comments on sales web sites to discourage others from purchasing this XXXXXXXXXXit.

Some have had sucess in getting a refund, I would therfore suggest that you persevere to get your money back.

[FinallyRetired]

I called Fitbit and the fall was super supportive and after trying a few things she sent it a replacement.  I'm very satisfied with the outcome.  The new one works great.

Sent from Yahoo Mail on Android

[Davidthesailor]

FinallyRetired - that is great news wsoukld like to know who you spoke to  email/phone number and see if I can get a positive response.

David

[Tinajean53]

No they were naff wouldn't let me return or get refund I'm so angry

Sent from Yahoo Mail on Android

[Sullyvan]

I thought I was doings well to get my first faulty unit replaced but now the second one has died on me. The cheaper simpler fitbit I had as before this was far superior to this waste of money piece of junk. Pretty disappointed and would never get another one. I want a refund not another useless piece of over priced junk. 

[AussieSandy]

I took my Fitbit 3 back into Harvey Norman’s (Australia) & told them I’d like a refund after many times going into the store & showing them what it wasn’t doing.
(I had an extended warranty on it which they are now stopping on this product !!)
They were reluctant to refund my money but I wasn’t going away till they said ok, just to get rid of me I reckon ...

Sent from my iPad

[giggling]

Good for you! I too got a refund but from Fitbit directly. The product is not fit for purpose.

[Davidthesailor]

Aussie Sndy and Giggling - well done both  sadly I was not so fortunate.  Waste of money and utterly useless