Charge 3 won’t sync and won’t pair after removing it

[jlpayne]

I know there are only like 3 people that have this device right now, but if anyone else that has it can check...is yours syncing ok? Mine last synced 4 hours ago and when trying to force a manual sync it wouldn’t get past “looking.” I tried the usual fixes - turning bluetooth off and on, removing the C3 from the app and my phone and attempting to re-add it, power cycling my phone...nothing works. The user manual says to press the side button for 8 seconds to reset, but all that does is bring up the screen wake/notifications toggle screen. Just issues due to it being new/unreleased, or is it possible it crapped out on me already?!

[TGuy28]

I'm sorry but the whole:

"Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance."

is such a cop-out. The fitbit firmware update has been a massive failure - there are several threads with this going on out there.  Many many users had no issue prior to the update and now you backpedal after they have issues and tell them their device isn't compatible.  

So basically, you guys market to smart phone users (not specific smart phones, mind you); smart phone users buy a Charge 3 and have no trouble syncing;  you update firmware on charge 3 (which was a headache all its own); then the charge 3 stops syncing; you then tell smart phone users that if their device is not "compatible" they are out-of-luck???  

And if this doesn't come up within the timetable of a typical return policy, the consumer is essentially out of over $100 because the technology you market to them doesn't work and you don't why?

It's a joke, seriously.  I'm returning my Charge 3 and looking elsewhere.

[fitb1tch]

Very helpful thanks!

[RachelHex]

Thank you for posting this solution.  I had just about given up and was waiting to live chat with someone when I came across your post and tried what you suggested - yay!  It worked, after 3 days of trying everything I can finally use my charge 3 again 🙂 

[Unimog]

Hello Maree. My Fitbit app does not show up in the list of installed applications. Please advise step by step on how I remove it so i can reinstall it.

[FisherJen]

Swipe left 3 times on Charge 3 and select option SETTINGS.

Scroll up from the bottom to ABOUT and select, then select CLEAR USER DATA.

I then REBOOTED the Charge 3.

Clearing the data was the only way i was able to finally get my Charge 3 to
pair and sync.

Hope that helps.

[Safaribarbara]

Same here. It drives me crazy

[AlejandraFitbit]

Hey guys, thanks for your participation in the Forums.

I appreciate all the feedback and efforts in trying to fix these setup and syncing you have been experiencing with your trackers.

As recommended previously, please take a look at the help articles Why won't my Fitbit device sync? and  Why can't I set up my Fitbit device? and follow the instructions provide in there. Also, have you checked if your phones are compatibles?

See you around. 

[KFraser]

This advice is nothing new. Have you not read all the posts?


Sent from my Bell Samsung device over Canada's largest network.

[MarreFitbit]

I totally understand where your concern is coming from @KFraser! I've seen your previous post and I'm aware that you've followed the tips and recommendations provided along this thread. However, you did not mention what's the mobile phone you're syncing with? Have you check if it's listed in the article: Which phones and tablets can I use with my Fitbit watch or tracker?

Do you still see your Charge 3 connected to your phone's Bluetooth settings?

Looking forward to your reply!

[KFraser]

I am trying to connect to my Galaxy S8, which is supposed to be supported.

[ToniCarr]

Totally agree.   I have exactly the same problem. I have no idea what to do as I'm not techie at all

[SunsetRunner]

After a week of not being able to sync my phone this FINALLY made it work. Thank you!

[ToniCarr]

Mine suddenly burst into life after over 24 hours and had saved all my data.  Still not being seen on my phone's Bluetooth list.

Glad to hear that yours is ok now too.

[Davisa]

I agree.  I too have  the Samsung S9.

The Charge 3 which I bought recently just doesn't synch properly which is hopeless. I've done everything to address this issue by carrying out all the reset instructions and there's no changer. So disappointed in this device. 

[martarita]

Ive tried resetting the Fitbit 3 while it's on the charger, I've tried turning bluetooth on and off, I've deleted the app and reinstalled it. I am trying just to sync my Charge 3 to my Bluetooth, and after all this, STILL get the message to check the settings in my Charge 3. We called Fitbit yesterday, went through the first customer service rep, then to the 1st specialist, then to the 2nd specialist, and they couldn't even figure it out. Fitbit promised they'd send an email with information to contact a 3rd specialist, but 24 hours later, no email in any inbox, not even spam. PLEASE if anyone can help, I'm ready to send this piece of garbage back and get a refund.

[Kaisercat]

Make sure that you have only 1 device paired.

Sent from my iPad

[JulieI1862]

After you clear user data did you lose everything or just the days worth?

[Davisa]

Hi
I didn't lose anything. The Charge 3 is now syncing but sporadically.
I'm really disappointed in this. 

Enviado de Samsung Mobile

[QuiteABitFit2]

Charge 3 was initially set up without per instructions a worked fine.  The next day sync failed, tried the usual reboot iPhone X, on/off BT, remove add app on bluetooth, uninstall/reinstall app etc.  Went to forum, tried all recommendations there and still no bluetooth connection.  Finally sent back device and got same day refund to CC through Amazon ... I then reconnected my Charge 2, which still works flawlessly after more than two years use.  Hopefully FB can work out bugs in a future Charge 4.

[Kaisercat]

Everything.

Sent from my iPad