Charge 3 won’t sync and won’t pair after removing it

[jlpayne]

I know there are only like 3 people that have this device right now, but if anyone else that has it can check...is yours syncing ok? Mine last synced 4 hours ago and when trying to force a manual sync it wouldn’t get past “looking.” I tried the usual fixes - turning bluetooth off and on, removing the C3 from the app and my phone and attempting to re-add it, power cycling my phone...nothing works. The user manual says to press the side button for 8 seconds to reset, but all that does is bring up the screen wake/notifications toggle screen. Just issues due to it being new/unreleased, or is it possible it crapped out on me already?!

[Stepitup]

Hi I’m too having this issue now. Charge 3 stopped syncing to Bluetooth on my iPhone and iPad. Sleep tracked does not show on my watch neither does the weather. Tried different things but still can not get watch to show information. Suggestions most welcome as I’m getting a little annoyed now with the different problems having with the watch this last week. ( had the blank screen few days ago, now got that working). How do I get charge 3 to sync and show info on the watch.?

[mstapf]

Here's what we did:

1. Go to setting on C3 and clear data

2. Press and hold side button to force a reboot

3. Open Fitbit App and remove the device from the account

4. Open your bluetooth settings on the phone and delete the pairing

5. Open Fitbit App and set up the C3 as a new device

Removing the device from the app wont remove it from the phone.  You must delete the pair from the phone before you can set it up again with the app.

[Curdles]

thank you Marre, did exactly what you said and worked for me. 

[Kaisercat]

You should not have both your iPad and iPhone paired. Delete both from devices and pair with only 1 device. When I first got my C3 I paired both and it would not sync with iPhone. Hope this helps!

Sent from my iPad

[SunsetRunner]

I’ve done all the steps outlined... repeatly! In order, out over order, tried on my iPad, separately tried on my iPhone... Spent over 3 hours trying to get to sync.

This is the third time in 6 months this has happened.

The C3 is crap!

[Kaisercat]

Again you can pair only 1 device!

Sent from my iPad

[SunsetRunner]

Again... I am only pairing one device!

[Kaisercat]

I thought you said both your iPad and iPhone were paired. With both of mine paired I had trouble. So I unpaired both and then RE- paired only my to my iPhone. So now my C3 shows only on my iphone’s BLUETOOTH.

Sent from my iPad

[AlejandraFitbit]

Hello everyone, I hope you are doing fine!

I appreciate all the efforts in trying to fix these syncing and setup issues. @Kaisercat and @mstapf, thanks for the recommendations provided.

@CrazyJ223, @Curdles and @Ombaf, I am glad to hear that your issue has been resolved. If there is anything else we can help you with, do not hesitate to post it.

@Stepitup, if your tracker isn't syncing, I recommend following the instructions provide in the help article Why won't my Fitbit device sync?. Also check if your phones is compatible.

@kaerob49, if your tracker isn't receiving notifications, I recommend taking a look at the help article My Fitbit device isn't receiving notifications from my phone and follow the instructions provide there. Keep in mind that we are moderating this thread for users who are having syncing or setup issues. If you are experiencing other issues or have a feature suggestion or improvement, I encourage you to find a similar thread, check out the feature suggestion board or start a new thread.

Catch you later. 

[Zo1974]

I logged out of the fitbit app and then logged back into the app again, this seemed to fix the issue.

But this does get annoying after a while. 

[kaerob49]

I have tried all of the suggestions and read the related articles several times AND everytime it says to pair the FitBit and iPhone it just keeps spinning until I have to restart the FitBit. So...it is not just a notifications issue, it is also a pairing and synching issue the way I see it.

The FitBit will synching manually just fine but it does the same spin when trying to change it to Auto-Synch.

Any ideas would be most welcome.

[Ombaf]

Who on earth told you my pairing and syncing nightmare has been resolved?
Ombaf

Sent from my Samsung Galaxy smartphone.

[CinDB]

@MarreFitbit wrote:

Hi @ToniCarr and @CinDB! I recommend going to the Bluetooth settings on the phones/computers/tablets you were trying to sync with and remove the tracker. In the list of Bluetooth devices you'll see the Charge 3 and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" for iOS and "Unpair" for Android.

@MarreFitbit This does not work on my Samsung S7! No this symbol "!" No removing from Bluetooth.  It seems to appear and disappear on its own.

Once you've made sure about that, go back to the Fitbit app on the compatible device, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 

I have done this earlier on (last month) and it would never pair.  Gets to the last of the 4 digits and just kept going round and round. Now it doesn't even do that.  Just says "Couldn't pair with Charge 3. Check your Charge 3 settings and try again.  It has been again, and again, and again, and again ad nauseum. I have an open case and am waiting for a replacement, and PRAYING otherwise my faith in the FitBit company is no longer.

[MarreFitbit]

Welcome on board @Zo1974! I'm glad to hear you were able to sort this out by logging out and logging back into the Fitbit app. 

Thanks for jumping in here @kaerob49 and for following the tips and recommendations provided along this thread! 

While reading your post, my first thought is that your Charge 3 might be no longer paired to your Fitbit account and that's why it's not syncing or connecting to your phone's Bluetooth. In order to solve this, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Charge 3 and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device". Also, please make sure that your Fitbit app is up-to-date.

Then, do the following:

• Log out of your Fitbit app
• Force quit the app
• Restart your tracker 
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. Give this a shot and let me know out it goes! 

Thanks for getting back guys @Ombaf and @CinDB! Since you've been in touch with our Customer Support Team already, please keep the conversation with them. They will be more than glad to provide troubleshooting steps or options based on your data and your warranty status. 

Ping me out if you need further help!

[kaerob49]

Thanks for the info. However, by my way of thinking, the C3 has to be paired with the iPhone if it is synching at all-which it is when I do a manual synch. For this reason, I scared to do all of the steps which you outlined; thinking that I may mess up the entire setup. I hope this makes sense. In other words, I can live without the notifications and don't want to mess up what I have.

[MarreFitbit]

Thanks for getting back @kaerob49! No worries my friend, try the steps I've shared with your and let me know if afterwards the syncing difficulties stop. I got your back! 

[Kaisercat]

I agree with you. I deselected ALL DAY SYNC before initial pairing. I recently wanted to check out the ALL DAY SYNC, when I turn it on it says CHARGE 3 and my iPhone have to be paired. Reading all these horror stories on this board, I don’t want to take any chances and re-pair and not have it work.

Sent from my iPad

[JulieI1862]

If you have an Android go to Google Play Store and search "Fitbit Fix", several things will pop up but select the app that has the actual Fitbit logo. I used this previously but they added a new update on 1/25/19. I installed this again, opened it, restarted my Fitbit and it worked within about 2 minutes. 

I previously used this to fix my sync problems. 

Not sure what to do if you have an iPhone. 

[copper1229]

Tonight after spending an hour listening and following the script I was informed by the rep that apparently there is a known pairing issue on the fitbit end.  I was advised that my name would merely be added to the list and there would be no notifications when the issue is resolved. Since Fitbit knows who owns Charge 3 fitbits you would think that they would send out an e mail notification of the problem and another when the issue is resolved.   I know that the issue has apparently been going on since December 30th and from the looks of the posts here it has gone on longer than that.  I only found out about this problem when I went to download data for my Doctor, Nurse Practitioner, and Nutritionist.  Very poor communication and customer service.  I have two Charge 3's and the other works fine on a similar setup.  This is my third set of Fitbits.  I will be taking these back to the store and getting something hopefully more reliable and with better customer service.  

[DavideFitbit]

Thank you for taking the time to share the steps you've taken to resolve this, or the information that's been shared with your from the Customer Support team @Kaisercat, @JulieI1862, @copper1229.