Charge 3 won’t sync and won’t pair after removing it

[jlpayne]

I know there are only like 3 people that have this device right now, but if anyone else that has it can check...is yours syncing ok? Mine last synced 4 hours ago and when trying to force a manual sync it wouldn’t get past “looking.” I tried the usual fixes - turning bluetooth off and on, removing the C3 from the app and my phone and attempting to re-add it, power cycling my phone...nothing works. The user manual says to press the side button for 8 seconds to reset, but all that does is bring up the screen wake/notifications toggle screen. Just issues due to it being new/unreleased, or is it possible it crapped out on me already?!

[StuartyB]

For those still struggling, restarting your phone helps...

Clear the App data (it'll re-sync from Fitbit)

Unpair the device in bluetooth settings

Restart your phone

Reset the device by holding the button on the side

[J603]

I am having the same dang problem. I hve scoured this message board and tried it all. I have restarted the phone and Charge 3. I cleared the cache, force quit the app, unpaired the Charge 3 and now I can't get my Charge 3 paired to my Galaxy Note 8. I have been fighting with this for 3 days. I got this for Christmas and it is just a useless bracelet now. I miss my Garmin VivoFit. Help!

[Ombaf]

Something is seriously wrong with their software engineers.... We are actually paying our money to beta test their product.Sent from my Samsung Galaxy smartphone.

[StuartyB]

Out of interest, did you unpair, clear Fitbit, then restart phone and reset
charge 3? While it's plugged in?
Perhaps it's a software issue with either the device or app.

It took me about 6 days to get the right combo of steps to fix it.

Best,
Stu

[J603]

I have tried everything I could find to try. I pretty much just want my money back. I do not need this level of frustration on something that is a hunk of useless junk.

[Ombaf]

Yes. I probably did that.So, what' s the combo of steps to follow?I have a Samsung Galaxy note 8 which runs on Android of course.OmarSent from my Samsung Galaxy smartphone.

[MarreFitbit]

Welcome on board @J603! Thanks for already troubleshoot this inconvenience. I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps.

Hey there @StuartyB! Thanks a lot for your help on this situation. Also, thanks for sharing the steps that have worked for you. I'm pretty sure they will be of help to other users who may be experiencing the same situation.

Hi @Ombaf! Since you've been in touch with our Customer Support Team already, please keep the conversation with them. They will be more than glad to provide troubleshooting steps or options based on your data and your warranty status. Your case is still open, so please feel free to reply to the last email you received from our team. 

Have a nice day guys! 

[helpcharge2]

same with me, also have 4 other family members with various fitbits!! we pay for a product to work. do you credit for times its not working.. like if my cable goes out they give credit. this is getting ridiculous 

[kg10]

Update:

Have worked with tech support for the past 5 days to try all the troubleshooting steps.  Nothing worked.  They asked to check my warranty status, only to get a reply that they're sorry for the frustration (guess I'm not under warranty).

The resolution is that Fitbit engineers are working on firmware updates that will be launched for all C3s whenever they're done.  But if my Fitbit won't pair with my Windows devices and won't pair with my phone (forget syncing, basic pairing is broken as well by the latest software update), how is my C3 ever supposed to get the updates even after they come out?? 

If your C3 is still under warranty or not too late to return, I have to urge you to do so.  This makes me sad, I've owned 3 Fitbits, but the user experience with the C3 has been so unbelievably bad that I am not going to buy another one and will have to recommend to others that they don't either.  Such a shame.

[KateFitbit]

@helpcharge2 have you tried restarting your device? Can you let me know what the make and model of the device you are using? 

[DGS2]

I am sorry about your experience. I went through it as well. However, I bought through Amazon and was able to return for full refund. I agree never again will I trust Fitbit.

[JulieI1862]

Go to Google Play and search for Fitbit fix app. Selec the one with the actual Fitbit icon and load and run th app. Restart your Fitbit and it should work.

Sent from Yahoo Mail on Android

[Donnapru]

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@JulieI1862 wrote:
Go to Google Play and search for Fitbit fix app. Selec the one with the actual Fitbit icon and load and run th app. Restart your Fitbit and it should work.

Sent from Yahoo Mail on Android

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Is there really an app called Fitbit  Fix or am I being naïve at 3 am trying to get my C3 to sync? I couldn't find one there so guessing you were injecting some sarcasm into this mess, or I could be half blind after three days of trying to figure this out. I received mine two weeks ago and it was working fine, set up was easy, etc, but there was a Fitbit update followed the next day by my Samsung S9+ upgrade to pie, and now nothing works. Getting worse by the day so grabbing at anything. Have tried pretty  much all suggestions here except clearing the cache, to no avail.

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[helpcharge2]

there is no fitbit fix by the company

Ive tried everything. I had 3 other fitbit models in past 4 years and they all had this issue but I got them to work with procedures that they tell you. this charge 3 is not even installing now . ive done everything. I even tried on my computer(yes I did delete from phone ).

not sure what they are talking about either ,its not you

did all that already ,still no good

[AnthonyRanicar]

I just rebooted my charge 3 by going to settings on the band then scroll to about then scroll to reboot device and it worked plus i never lost any data 

[Donnapru]

Thank you. II didn’t think so

[CinDB]

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I finally received my "new" Fitbit under the warranty, but it is literally the electronic part and nothing else.  I had to remove my old one and add the new part onto my old straps. It was easy to set up.  Seems to pair and sync perfectly now, BUT when it first came on it had a few what looked like email messages for someone else??!  My guess is that it was refurbished, but as long as it works now I can't complain again... unless something else goes wrong.  When I got the replacement, that's when I noticed they are made in CHINA!  So much for an American  company.

Moderator Edition: format 

[Whatthewhatcrg3]

Super annoyed and having the same issue listed. Reluctantly bought a charge 3 after my charge 2 died. Super disappointed.

[ss396rat]

I'm trying to troubleshoot my C3 as well. My wife bought it for me to replace my C2. Received it at Christmas, it now hasn't synced since Jan 5. I tried all of the steps others have described, including unpairing bluetooth, deleting app data, turning phone (Galaxy S5) on/off, then rebooting C3 while charging. I did get today's data to sync that way somehow, but I can't get the bluetooth to pair. It also isn't working with the dongle, which "sees" the C3, but says it cannot sync. Not sure what to do next, but it is very frustrating, to say the least. Like others, I've had multiple Fitbit products, and this is the first time I've had issues with syncing.

[Horselover1980]

Its under 'About' in the settings.