Charge 3 won’t sync and won’t pair after removing it

[jlpayne]

I know there are only like 3 people that have this device right now, but if anyone else that has it can check...is yours syncing ok? Mine last synced 4 hours ago and when trying to force a manual sync it wouldn’t get past “looking.” I tried the usual fixes - turning bluetooth off and on, removing the C3 from the app and my phone and attempting to re-add it, power cycling my phone...nothing works. The user manual says to press the side button for 8 seconds to reset, but all that does is bring up the screen wake/notifications toggle screen. Just issues due to it being new/unreleased, or is it possible it crapped out on me already?!

[PamplonaEric]

No, I do not work for Fitbit. 

I have tried “All Day sync” and fiddling with the other options. 

[giggling]

I was referring to Kaisercat's comment (True it is confusing at first but I think the overwhelming majority have learned to use it and like it.  I am sure Charge 4 will have less problems to work out.). From what I can see a hell of a lot are having problems with it. No way would I buy from fitbit again!

[Davidthesailor]

Too True - the product and sertvice, as exemplified in these posts and all the others that have been deleted by the Modertators, are testament to the product and the company . Avoid at all costs.

[firebits]

The attitude shown from Fitbit is enough to put me off buying another device.  An enormously lengthy and frustrating process, I would not voluntarily do so again.  When the Charge 3 fails, bye bye!

[Kaisercat]

Ya Mark all day sync is a cool option but it is a better burn.  For me it makes my tine to recharge about a day earlier.  But every now and then I will enable ALL DAY SYNC which is helpful if you are going out walking and have a difficult time reading the watch display — just whip out your smartphone for you stepcount!

[Kaisercat]

Hi Giggling, No I don’t work for fitbit.  I think I first wrote that this device shouldn’t have this many problems at first.  All the people I come into contact wearing a fitbit really enjoy wearing theirs.  At least I think they enjoy it.  

[MarkInCentralTx]

Sorry for the late reply ... NO, I don’t work for Fitbit ... just have a lot of hardware and software design experience... plus my own C3 with these blasted intermittent sync problem.

[MarkInCentralTx]

I should have added that I disable “ALL-DAY-SYNC” as soon as the bluetooth pairing is reestablished, because of the battery drain ... I hate that part too ... Thanks for the reminder ... I’ll go back and make that edit.

[Tinajean53]

Don't know maybe if they did they realise that they may have to refund a lot of money 

Sent from Yahoo Mail on Android

[Becrebecky]

I don't work for Fitbit, but have been a customer for years.  I'm on my second C3 and am now having the sync issue.  Nothing I've tried has solved the problem.  I'm so disappointed.  Even my watch time is off...

[giggling]

The time goes off when you turn off and on to try to sync. If it doesn't sync the clock won't be corrected. They know there's a problem, I've had many replacements now and they sync the first time then not again. I'm am in discussion to return the thing now for a refund. I really hoped they'd solve this problem but sadly not.

[EtoUnderwhelmed]

Ditch the C3. Get a C2 if you can find one. C3 is trying to be too clever. Use a phone for messages. Apply the KISS
keep it simple strategy!

[giggling]

Think I'll try a different make altogether. My fella's got Garmin which works well but needs charging more often.

[Kaisercat]

Good point ETO.  I think FITBIT tried to put so much coolness and ease of use into too small a device.  Too bad of C3 uses are used as their beta testers.  The C4 will be much improved I’m sure.  I use my C3 only for step count and use my iPhone to look at the # steps when outside.  I have everything else shut off.  C3 does have a slightly better battery than the C2.  I get 7 full days easily with 10-15% to spare.

[AussieSandy]

I have this trouble all the time & getting really fed up with it all. I’ve done everything like you have done. Never can I get notifications. I see that they are saying that the updates are messing with the working if the fitbit charge 3 & they’re working on it to find a solution but hope they hurry up 

[giggling]

It's the Fitbit update that caused the problem. They say they're in talks to rectify the problem but I got fed up of waiting. I've had 6 or 7 replacements (so many I've lost track) three of which had other things wrong with them. I've finally returned it and am awaiting a full refund.It's not fit for purpose as it is now. I feel for the support staff, they've always answered me politely and responded to my complaint, it's the device that's at fault.

[Davidthesailor]

I gave up they used the same lame excuses over a year ago. Don't waste you time and money on this unsatisfactory product
Davidthe Sailor

[Kaisercat]

Hey Giggles, 6 or 7 replacements?  As soon as GOOGLE takes over, I’m sure your problems will be solved with your FITBIT!  

[Kaisercat]

Spoiler

Hey Giggles, 6 or 7 replacements?  As soon as GOOGLE takes over, I’m sure your problems will be solved with your FITBIT!  Just don’t give up! since you get all these replacements you must know how special the C3 is.

[Kaisercat]

Hey DAVID, 

Soon GOOGLE will be in charge so you might h@ve better results!