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Charge 3 won't sync or connect to iPhone

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‎08-06-2021 23:58 - last edited on ‎08-07-2021 04:08 by Fitbit Moderator

‎08-06-2021 23:58 - last edited on ‎08-07-2021 04:08 by Fitbit Moderator

I have updated everything, restarted everything, and nothing works. I got help from the Fitbit team and they just gave me a coupon to buy another watch cause we couldn't get mine to work (which is nice but I've had my watch for only a year). the watch works fine it just won't connect. I'm ready to throw it in the trashing just give up on this brand completely.

 

 

 

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‎08-07-2021 04:12 - last edited on ‎08-16-2024 09:58 by Fitbit Moderator

‎08-07-2021 04:12 - last edited on ‎08-16-2024 09:58 by Fitbit Moderator

Hello @Vrichter777. Welcome to the community forums. 

I'm very sorry for this experience and thank you very much for taking the time to provide your feedback and for the troubleshooting steps you've followed. At this time, I was able to confirm that you contacted our Support Team and they were able to provide information and assistance. If you still require further assistance, I'd recommend replying back to your case and they should be able to further review your case and continue assisting you. 

On a side note, I'd like to let you know that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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