03-04-2021 02:50
03-04-2021 02:50
Since fitbit.com was unavailable yesterday, my charge 3 was removed from bluetooth and I can't reconnect it. Sleep, heart rate, active hours are not synced. Android has been restarted, fitbit app reinstalled, device rebooted. No change. This morning I had a chat with your support, they adviced me to try the same steps, no change.
Please... I need to have a solution.
KR,
Anne Schouenborg
03-04-2021 03:01
03-04-2021 03:01
@annesch Welcome to the Fitbit Community! It's great to have you here!
Let me help you with this and thank you for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following (this includes some steps that you have already tried):
Hope this helps.
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03-04-2021 06:11
03-04-2021 06:11
03-04-2021 09:15
03-04-2021 09:15
@annesch thank you for the update.
Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
I'll be around.
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03-04-2021 09:41
03-04-2021 09:41
03-08-2021 05:59
03-08-2021 05:59
The issue still exists. No bluetooth connection.
KR,
Anne Schouenborg
03-08-2021 12:05
03-08-2021 12:05
@annesch thank you for the update. I want to clarify that server downtime won't affect your tracker, it will only prevent the syncing from the app side. Once this is fixed (it has now been fixed) the tracker should sync and it shouldn't turn off your device. Your issue is with your tracker so please reach out to support via the ticket you have with them to let them know the issue persist and see if they have any other options for you.
I'll be around.
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03-08-2021 22:59
03-08-2021 22:59
03-09-2021 11:44
03-09-2021 11:44
@annesch really sorry to hear this. I do want to thank you for taking the time to try my suggestions and giving them a chance. Regardless of using any tracker I do hope you can keep an active and healthy lifestyle for your own benefit and well-being.
Stay safe.
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