Charge 3 won't sync to Galaxy S9

[SunsetRunner]

 Hi,

i've had my Charge 3 for about 6 weeks now and every week I have issues with syncing. I've actually uninstalled the app and reinstalled every week. It won't sync properly with my Samsung Galaxy 9+ phone or with my laptop. I'm about ready to ditch this for another model. Wish I hadn't given my Charge 2 away!

Moderator edit: updated subject for clarity

[RiseAndShine]

@SunsetRunner, are you trying to pair from phone or from Fitbit app? Pairing from Phone settings is not going to work (and is likely to cause incorrect passcode error). Please, restart both Charge 3 and Phone, and try to pair them again (Charge 3 should be connected to the charger and plugged in). Also, phone should be set to 'discoverable' mode to be visible by Charge 3. Please, let us know how it goes!

[SunsetRunner]

Yes, I am pairing from the app. I have followed all of your directions and
still no luck.

[RiseAndShine]

@SunsetRunner, so sorry to hear about it... You may want to contact Customer Service for additional troubleshooting options. If something is wrong with the device, they should be able to help you with the exchange (unless it's easier to exchange it at the place of purchase)

[ksnieks]

Thanks for the tip. I think this was the solution I was looking for. I removed all my old devices and it seems to work much better now. Hopefully it stays that way! 

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@JKrej wrote:

I finally got mine to work after many different attempts. The key was that I had to force it to stop syncing on my old Charge 2 and delete that device from the Fitbit app

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[SunsetRunner]

I did that time after time, and followed all the instructions that the tech support team had, and I still had to uninstall and install 3 times a week! Needless to say, I have given up and have gone to the Versa. Set in no time and it’s been working great since day 1. I am writing a letter to Fit Bit and explaining the issues I’ve had because I truly believe that my Charge 3 was defective. After spending 150.00 on it, and trying to get it to work right for at least 3 months with no success, they can have it back!

Sent from Mail for Windows 10

[Bex5ter]

I'm now having this issue would not sync tried everything so thought I've lost over a weeks data as it is ill unpair and start again band now it won't connect says connecting then doesn't pick it up anyone able to help? 

[SylviaMC]

New Charge 3.  Will not sync to Samsung Galaxy S9.

[SylviaMC]

I'm very disappointed to find I cannot sync my new charge 3 to galaxy s9.  Is there anything I can do  before I pack it up and send it back?

[Lj0818]

I'm sure you've tried all the usual steps. I know this is going to sound
strange. I have found that if I'm really having a problem. to get closer to
my router. That usually helps. Sometimes I'll get a message from Fitbit
that my sync has been scheduled and I just have to wait. It also helps with
a full battery. Hope this helos.

[SylviaMC]

Thank you I will try this ....


Sent from my Samsung Galaxy smartphone.

[RiseAndShine]

@SylviaMC, also please check that Fitbit app has all the permissions granted in phone settings and power saving mode is disabled.

I'd also recommend this help article - see if you can identify potential issue. I've been using S9 since November of last year and haven't had any syncing issues (besides small hiccups that can be resolved easily). Hope you can make it work!

[jobare]

I just got a fitbit charge 3 after using a charge 2 for over a year with no problems.  Immediately syncing problems.. I have a Samsung s9+.   I removed the charge 2 profile from phone bluetooth and from fitbit -- finally got them to re-connect.  

Never had problems with the charge 2 so it HAS to the charge 3 that is the problem.  

Reading through the help you are supposed to be able to have 2 different devices configured and reporting to fitbit-- 

What is the problem?  Rebooting- reinstalling are all just work arounds.  Is there a firmware fix in the works?  

[SylviaMC]

I'm sorry and disappointed to say I returned my charge 3 to Amazon after a very frustrating 3 day marathon trying to sync charge 3 with Samsung Galaxy S9.

I'm back to my old faithful Charge 2.



Sent from my Samsung Galaxy smartphone.

[Lj0818]

I recommend you buy a different charge 3 from somewhere else. Had problems
with the one I purchased from Amazon. Purchased one from kohl's and am
good. Kohl's is also good about taking it back if needed.

[SylviaMC]

I will just use Charge 2 until it gives up and maybe by then Fitbit will have ironed out their tech problems with this product. Unfortunately we don't have a Khols anywhere close (within 3000 miles). Someone suggested I go to a store that sells Fitbit and get them to sync it to my phone...its worth thinking about.


Sent from my Samsung Galaxy smartphone.

[Lj0818]

Not a bad idea

[Jmacca2000]

I have the same issues, this morning it has unpaired itself an now won't even repair, i am getting so annoyed with it. Any help greatly appreciated... 

[jobare]

do a re-set on the fitbit- and start all over,,  I did that and it has behaved for a week now with no  problems. 

[Jmacca2000]

I will do thank you 

[SylviaMC]

Hi, I'm sorry you have had trouble. I tried for hours to get it paired, asked questions, went onto YouTube and asked for two independent tech supports, all to no avail.

I packed it up and sent it back to Amazon and received a refund.

Sorry I cannot be of any more help.



Sent from my Samsung Galaxy smartphone.