help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't sync to Huawei Pro 20

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-10-2020 03:10 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

‎02-10-2020 03:10 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

Every time I try to sync to my Huawei Pro 20, I have to unpair the charge 3 and then setup as a new device, and then it takes about 15 minutes until it is ready. I'm nearly at the stage of throwing it in the Thames.

 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-11-2020 06:10 - edited ‎02-23-2024 07:31

‎02-11-2020 06:10 - edited ‎02-23-2024 07:31

Hi there @Clockgate, welcome to the Community Forums. I'm sorry to hear that you're going through this situation. Thank you so much for troubleshooting the syncing difficulties with your Charge 3 prior to contacting us. 

I'd like you to confirm if you've followed all the steps provided in the help article: Why won't my Fitbit device sync?

If so, let's try turning off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

  1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
  2. Change view to All apps
  3. Search for Fitbit app
  4. Choose Not optimized

Please give the steps above a try to improve syncing with your tracker. Keep me posted, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎02-11-2020 06:10 - edited ‎02-23-2024 07:31

‎02-11-2020 06:10 - edited ‎02-23-2024 07:31

Hi there @Clockgate, welcome to the Community Forums. I'm sorry to hear that you're going through this situation. Thank you so much for troubleshooting the syncing difficulties with your Charge 3 prior to contacting us. 

I'd like you to confirm if you've followed all the steps provided in the help article: Why won't my Fitbit device sync?

If so, let's try turning off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

  1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
  2. Change view to All apps
  3. Search for Fitbit app
  4. Choose Not optimized

Please give the steps above a try to improve syncing with your tracker. Keep me posted, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes