Charge 3 won't sync to iPhone or vibrate for notifications

[MK-Calgary]

My charge 3 stopped vibrating for notifications some months ago and now won't sync or pair with my iphone.

[WilsonFitbit]

Hello @MK-Calgary. Welcome to the community forums! 

Thank you for the detailed information. For the syncing inconvenience, I recommend visiting the following help article for tips and suggestions: 

Why won't my Fitbit device sync?

Take into consideration that the Fitbit App works well with any mobile device that meets the requirements listed in this link. In addition, Charge 3 is not compatible with Windows 10 and it is required a compatible Android phone, iPhone or iPad for the syncing process and notifications etc. 

For the vibration inconvenience, please make sure that Sleep Mode or Do not Disturb aren't enabled. (Actually, you can't turn on do not disturb and sleep mode at the same) but having one of them activated won't cause the tracker to vibrate when receiving notifications. 

Hope this helps. 

[MK-Calgary]

Thanks. I did turn off Bluetooth and it does not show up as a device now that I removed it. Maybe Bluetooth connection is not working. All other devices are still working on my phone so it must be the Fitbit. I will contact customer service as it’s only 6 months old.


Sent from my iPhone

[WilsonFitbit · Accepted solution]

@MK-Calgary Thanks for your reply. 

I appreciate your help for following the suggested steps. Since the inconvenience has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. You can contact them through chat or over the phone and you can click here to get connected. 

Make sure to explain the inconvenience and the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[MK-Calgary]

Thanks.  Yes I did.

[WilsonFitbit]

@MK-Calgary Thanks for contacting our Support Team. I hope the inconvenience is now resolved. 

See you around.