Charge 3 won't sync to iPhone

[Java-J]

I have tried all of the suggested fixes and nothing works.  Support keeps telling me it is a software issue and will not do anything about it - and I reported it before my 1 year anniversary with Charge 3, now so much time has passed - I am out of luck I guess.  After almost 5 years with Fitbit and several different devices purchased- this is the worst. I am ready to try another brand and give up on Fitbit all together.

Moderator edit: updated subject for clarity

[Loyork]

I have been having the same issue for 4 days now.  Didn’t realize there was a forum.  I don’t have the 13 update for iOS.  This is my 3rd Fitbit.  I had to get out my old blaze.  (Blaze is actually too big to work out with).  Sounds to me that the charge 3 has issues, not a phone software issue.  If Fitbit isn’t replacing these, customers will leave.  (In good faith).  I luv Fitbit and started years ago with their first one that you tapped.  I’m also considering another brand!!  😢

[MarreFitbit]

Hi there @Java-J and @Loyork, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Charge 3.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. So, besides the steps you've done so far, I'd recommend trying the following:

- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

As know, we’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Loyork]

Unfortunately I’ve done that many times along with everything else.  I also enlisted the help of apple support and after 2 hours, still no luck.  It is obviously a charge 3 issue. I feel they should be replaced since they can’t be used.  😞

[Java-J]

Sorry, add this to the non-solution bucket.  How long are Fitbit users supposed to wait for a solution. Meanwhile, we cannot sync any of our data to external sources?  If some users can, and some can’t, how is it a software issue?  If I buy yet another device, are you saying I will have the same issue?  

[Java-J]

I just pulled out my old charge 2, and after a year ... surprise, that synced fine!  What is the compatibility issue exactly?  You can’t tell me this is not a charge 3 issue.  So disappointing to spend money on new technology that is worse than the old!

[Loyork]

I agree!  So disappointing that the old technology works better.  Recall on Charge 3?!?!