Charge 3 won't sync to my Fitbit app

[jamiebertges]

My app updated last week and now I can't sync to my phone. I did everything that the forum said to do, from deleting the app and reinstalled it, I unsycned my fitbit from my phone and no when I try to sync it it says incorrect password in my Bluetooth. And now it's not keeping time

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @jamiebertges, welcome to the Community Forums. Thanks for the details provided in your post about the syncing difficulties you started having with your Charge 3 after the Fitbit app update. I appreciate you've taken the time to troubleshoot this issue prior to posting here.

While reading your post, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd like you to please confirm you've followed the steps provided in these help articles: Why can't I set up my Fitbit device?  or Why won't my Fitbit device sync?

[jamiebertges]

My android is an 8.1

[jamiebertges]

I can only sync if my fitbit is on the charger and is charged to 98-100%. And it still won't keep the right time 😔

[MarreFitbit]

Hi there @jamiebertges, thanks for getting back. I'd like you to please confirm you've followed the steps provided in these help articles: Why can't I set up my Fitbit device?  or Why won't my Fitbit device sync?

Also, may I know the exact model of the phone you're using?

[jamiebertges]

A502DL and I tried everything that fitbit has told me to do several times 

[jamiebertges]

• Now it won't sync at all