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Charge 3 won't sync to my iPhone

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‎11-20-2019 06:43 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

‎11-20-2019 06:43 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

My Charge 3 is not connecting to my iPhone.  
ive updated my phone.  Turned off Bluetooth and turned it on again

its working sporadically 

 

 

Moderator edit: updated subject for clarity

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45 REPLIES 45

‎05-07-2020 13:32

In response to DebGer

‎05-07-2020 13:32

Thank you! It’s driving me mad, endless attempts at re starting etc. So I will contact them - fingers crossed!

Sent while on the move
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‎05-07-2020 14:27

‎05-07-2020 14:27

I've had this problem since Sunday. I rebooted both my phone and watch, but it doesn't fix anything. 

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‎10-26-2020 16:42

In response to DebGer

‎10-26-2020 16:42

I"m having the same problem.  Also, my time is off by 10 minutes.

 

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‎10-26-2020 16:47

In response to Mchaps

‎10-26-2020 16:47

It says it finds my tracker, but will not connect.  Then it says I have to enter a 4 digit code, but my phone doesn't tell me any code.

This is extremely frustrating.

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‎10-27-2020 00:03

In response to Mchaps

‎10-27-2020 00:03

After I tried endless ways suggested to sync mine (Charge 3/iPhone) I finally emailed Fitbit directly and explained my issue. 

even though I didn’t have a purchase receipt they offered a replacement device. Immediately sending via email a pre paid postal label to print. I had to email the postal tracking number once sent. 

I was sent a new device within days. Excellent customer support without quibble. They must know they have a problem with syncing. 

Kim 

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‎10-27-2020 13:37

In response to Kimpers1

‎10-27-2020 13:37

Kim

I tried everything before I actually contacted Fitbit support
They had me try to do everything that I had already done but with no luck
They sent me a replacement Fitbit too
Absolutely brilliant customer service


Sent from my iPhone
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