Charge 3 won't sync to my new phone

[Mikkahaynes]

I synced my Charge 3 to my phone and it worked just fine. I got a new phone and now it won't sync. I've turned the old phone off. I've downloaded the Fitbit app on my new phone. When I try to sync, it sends the 4 digit code to my fitbit, but won't connect. I just get a message that says it's taking longer than normal. I've restarted my phone, rebooted my watch, deleted and re-downloaded the app, and turned the Bluetooth off and back on. Please help!

Moderator edit: updated subject for clarity

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

[JuanJoFitbit]

Hi @Mikkahaynes, welcome to our Fitbit Community. I'm sorry to hear that your Charge 3 won't sync with your new phone. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

In addition to the information that asked my friend @Odyssey13, I'd like you to try a long restart. To do so on your device, follow the steps below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.
8. Finally, try the setup process again and see if your Charge 3 connects properly

Keep me posted on the outcome.