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Charge 3 won't sync with my iPhone

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‎10-21-2020 02:03 - last edited on ‎10-21-2020 07:22 by Fitbit Moderator

‎10-21-2020 02:03 - last edited on ‎10-21-2020 07:22 by Fitbit Moderator

Since the latest update my iPhone cannot locate my Charge 3 so doesn't sync. Any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎10-21-2020 07:20

‎10-21-2020 07:20

Hi @AnnetteEM, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Charge 3 since it won't sync with your iPhone.

 

Please try the troubleshooting steps that are listed in this help article. After this, monitor your tracker during the next 24 hours and see if it syncs properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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