Charge 3 won't sync with my phone anymore

[RosanneB1991]

Hai Fitbit,

There is no sync possible between my Phone(samsung a72) and fitbit charge 3 since latest update app. I tried everything what I needed to do to solve it  myself. (Set Bluetooth off onn, forced the to app to stop, deleting and reinstall the fitbit app turned my fitbit on off etc)

Whats happening and when are you fixing it? I see lotst of complains in the reviews in playstore, but you dont react there. 

I hope t hear from you.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @RosanneB1991. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 before reaching out. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Charge 3 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 3.
• If there is no connection, restart your Charge 3.
• Once your Charge 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.