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Charge 3 won't sync with my phone

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‎07-24-2021 06:43 - last edited on ‎07-24-2021 06:59 by Fitbit Moderator

‎07-24-2021 06:43 - last edited on ‎07-24-2021 06:59 by Fitbit Moderator

Anybody else struggling to get their Fitbit charge 3 to sync to their phone. I’ve tried all the trouble shooting and nothing has worked. There are no updates on either phone or Fitbit 

 

 

 

Moderator edit: subject for clarity

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‎07-24-2021 07:06 - last edited on ‎03-24-2025 10:38 by Fitbit Moderator

‎07-24-2021 07:06 - last edited on ‎03-24-2025 10:38 by Fitbit Moderator

Hello @Kim3083. Welcome to the community forums! 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I'd like to let you know that the Fitbit app works well with any mobile device that meets the requirements listed here. 

If your mobile device meets the requirements and the inconvenience has persisted, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Also, I recommend providing a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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