Charge 3 won't sync with wifi turned on

[Janet_Bitfit]

 

If I turn wifi OFF and just have bluetooth on, my Charge 3 will sync. But when I turn wifi ON it won't sync and says 'No Internet Connection' (see pic). Obviously I need the wifi on for general phone use and I don't want to have to turn it off every time I sync my Fitbit. I've tried all the troubleshooting turning off and on again. My phone is a Samsung Galaxy S7. Ty in advance x

[EdsonFitbit]

It's great to see you in the Fitbit Community @Janet_Bitfit.

I'm sorry to hear that you are having difficulties to sync your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

Do you use a VPN to access Fitbit? If so, please check out this information.

If this is not the case, please try the following steps:

- Log out from the Fitbit app

- Reboot your Samsung Galaxy S7

- Log back in to the Fitbit app

If this doesn't help, you can uninstall/reinstall the Fitbit app.

Please let us know if you have any question.

[Janet_Bitfit · Accepted solution]

I tried all the troubleshooting instructions to no avail. I've had a new Charge 3 delivered today and it's synced through wifi no problem at all. Therefore I conclude that no amount of restarting, reinstalling etc would've fixed the problem with the original device.

[EdsonFitbit]

Thank you for your response @Janet_Bitfit.

I'm glad to hear that your new Fitbit Charge 3 is working fine, thank you for letting us know.

Feel free to contact us at any time.