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Charge 3 won't sync, won't pair after deletion

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‎12-07-2020 06:27

‎12-07-2020 06:27

My Charge 3 started having trouble syncing data. After reading through the forums I:

 

  • Rebooted phone and Fitbit
  • Removed Bluetooth connection
  • Removed device from my Fitbit profile

Upon trying to re-pair my Charge 3 with my phone, I get as far through the process as inputting the 4-digit PIN but this just flashes up briefly on my Charge's screen before an "x" in a circle appears, which then invalidates the pairing process.

 

Massively frustrating as I have only had the device for 9 months. Also disheartening to see so many issues listed on the forum with Charge 3 devices, just as the Charge 4 is released...

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‎12-08-2020 04:10

‎12-08-2020 04:10

@davea4282 I hope you're doing well.

 

Let me help you with this. I suggest you check any additional instructions in this help article.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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