Charge 3 won't sync

[Simo67]

Charge 3 won't sync

Moderator edit: word choice

[JustOne]

I personally don't want to have all day sync as the only way to get this to work.. I had my Bluetooth forget the c3 and it synced quickly, today back to the drawing board 🙁... I do have a question can you have a couple of trackers o  the account or does it create problems?

[rickfaldo]

I bought 2 charge 3's in November.  One seemed to be operational while the other did not sync regularly. Now the second Charge 3 won't sync, period.  I tried all the solutions offered on this forum but no luck ...it has not synced since early last month.  It also no longer records sleep patterns.  Honestly, my observation is the Charge 3 is junk.  I plan to return them both if I cannot resolve these problems and purchase two Apple watches....

Fitbit offers no customer support that I can find.

Rick

[ak07]

Yes, but only the Charge 3 has a problem syncing to my Kindle. Probably the dis-functional app.

[jjcemery]

I was told it was bad to use my phone and my laptop to sync though when it is working, they both work fine. If one isn't working I rely on the other. I use a phone that is one less than the version on the list and need the dongle on my laptop from my Charge 1. They both seem to work fine except the dongle doesn't allow me to change the watch face and many others on the Community agree this makes no sense. It is hard to tell when it will stop syncing for a few days and Support threatened that they are doing updates that may make the dongle not work with Charge 3 at all.

[Sunbug68]

Mine did the same. Now they say I cant return or exchange. Unreal, what a waste!

[mommyalmighty]

Why can’t you return it? The support staff trying to help me through email just admitted defeat and conceded this was an ongoing issue with the charge 3.  I am hoping I can return mine.  I’ll  use my old charge 2.  It still syncs fine.  Hooked it back up with no problem.

[AlejandraFitbit]

Hello all, thanks for your participation in the Community!

Those are great news @CharAmberger, I am glad to hear that your tracker is syncing now. If there is anything else we can help you with, do not hesitate to post it.

Regarding your inquiry @JustOne, yes, you can have multiple trackers in your account. For more information, check the help article Can I use more than one Fitbit device with the same account?. And also, take a look at the article Is the Fitbit app interfering with other Bluetooth devices?.

@rickfaldo, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@ak07, please check that the device you are using to sync your tracker. To check this, click here.

@jjcemery, you can't change your clock face via computer but you can change the clock face from the Fitbit app and then sync your tracker with your computer via fitbit.com. This way your accounts will sync and you should be able to change the clock face.

@Sunbug68, if your tracker isn't syncing, I recommend following the instructions provide in the help article Why won't my Fitbit device sync?.

@mommyalmighty, regarding your return inquiry. I recommend taking a look at our warranty policy.

Now, as mentioned previously, keep in mind that we are moderating this thread for users who can't sync their devices. If you are experiencing other issues or have a feature suggestion or improvement, I encourage you to find a similar thread, check out the feature suggestion board or start a new thread.

Keep me posted. 

[Cscomoky]

I am having trouble syncing my charge 3 and have tried all the fixes but it doesn't work. Finally I "unpaired" it in bluetooth, but bluetooth now says it won't pair. Is there a customer service number where I can actually talk to a real person in real time? I'm beginning to think Fitbit doesn't have a customer service number because they don't want to deal with all the problems people are having.

[JustOne]

@Cscomoky  sorry you're having difficulties ... I had my (android) phone forget the c3 and it's gotten better, sometimes a bit slow but does (didn't re-pair).. here is the number I found for cs: 877-623-4997 4am-9pm pt everyday

[bitbriguy]

When I select "Set up a Device" in my iphone 6s Fitbit app, that is completely up to date, it says "There's a Fitbit Charge 3 connected to your account already." On the bottom of the screen there is a button for "Replace Your Fitbit Charge 3" and it is the only option. What do I do? What happens to all my data once I hit that button?

[CharAmberger]

I think you have to delete the charge 3 from the Fitbit app on your phone
and then reinstall it

[bitbriguy]

Thanks! My charge 3 wouldn't sync for about 12 hours. After an hour on tech support chat with X number of reboots and reinstalling apps and trying other devices to sync to, the only thing that worked was setting it up as a new device. Luckily it did not delete any data. They said they would send an email soon but, I doubt they will. Either way, it's resolved for my device.

[ak07]

I don't have a "smart" phone and from the problems with the Charge 3 as seen in the "Community" comments, I am not sure I would want one.

[Enbleu]

Apple Watch is a marvel, and it works!

Sent from my iPhone

[Patnick]

I tried everything I saw on the forum and my charge 3 still not sync. I get to the 4 digits get it in and it goes on forever and nothing is happening. It started yesterday during the day my Fitbit charge 3 went blank, came back by itself in the evening. But I could not se my steps on my sleeping the night after on the app. So realized that it was not showing any results anymore from 2 days ago on the app. So what should I do now? I got it for Christmas it’s like new...

[mommyalmighty]

Yep, the warranty policy says you have 45 days to return the product. Even so, I would assume that ethically, FitBit would accept returns on items that only worked for a month, as it wasn't opened until Christmas, when they admitted there was a known defect that they were aware of. That is not the case.  I am back using my charge 2, which syncs with no problem.  The Charge 3 is reduced to an expensive visual reminder of the old adage, buyer beware. 

[Jimmylim]

My charge3 is working fine initially and now i just cant syn it. Have try remove from bluetooth list and now not able to detect it again using fitbit app

[ChuckT_2]

My replacement Charge 3 syncs (now). It still take a while to accomplish this, my original Charge 3 shared this trait, and I still am puzzled why as the Omron Blood pressure cuff syncs as soon as I tap the cell phone screen.

[jbravoe]

Hi there, I follow these steps, but once I enter the code, nothing happens. It stays stuck on "connecting to Fitbit..." Any ideas?

[mommyalmighty]

Yep.  That is exactly what happened to me.  I was told, sorry, not sorry.  It is past the 45 days.  I can't return it.  We have to stay on the lookout for updates, where they will hopefully fix it and the expensive paper weight will possibly work... one day... in the future.