Charge 3 won't track active minutes and calories

[KerryB91]

I’ve contacted Fitbit 4 times and still not resolved my problem. 
the active minutes show 0 at all times even when I’ve been for a run or done any form of exercise.

the calories also don’t work. 
very disappointed.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @KerryB91, welcome to our Fitbit Community. I totally understand how you feel about the active minutes and calories issues that your Charge 3 has experienced.

Since our team already assisted you, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

We appreciate your patience and time with this.

I'll be around if any question arises.

[Tarajo12]

I am having this same issue. So frustrating!

[JuanJoFitbit]

Hi @Tarajo12, thank you for joining us in this thread and our Fitbit Community. I definitely understand how frustrating this is for you.

Since you mentioned that your Charge 3 won't track active minutes and calories, please restart your tracker as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your active minutes.

Also, visit this article, which provides more information about how it tracks your calories burned.

Keep me posted on the outcome.

[Sbatch]

Yep I am having the exactly same issue. It's records it on my app and on the device, then in the next sync the data is removed and back to 0 active minutes. 

I'm also losing steps, today I've had 1,500 deducted from my device and app dashboard with the space of 20 mins. 

I've uninstalled the app and restarted the phone before reinstalling.

I've unpaired the device and phone 

I've also rebootef the device. 

My charge 3 has not been acturately functioning for at least three weeks despite multiple resets.