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Charge 3 won't track activities or heart rate

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‎10-24-2020 06:38 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

‎10-24-2020 06:38 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

Charge 3 wont track steps sleep heart beat etc. Rebooting even on chargind cable does not fix the problem

 

 

Moderator Edit: Clarified subject

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‎10-25-2020 11:32 - last edited on ‎01-24-2025 07:17 by Fitbit Moderator

‎10-25-2020 11:32 - last edited on ‎01-24-2025 07:17 by Fitbit Moderator

@Snapdog It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 3 not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-25-2020 12:33

In response to AlvaroFitbit

‎10-25-2020 12:33

I’m also having this problem,my Fitbit syncs with the app but when I set off on a walk it won’t connect and sync the map or heartbeat or calories,so frustrating

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