Charge 3 won't track my data and won't sync

[Mclovell]

My fitbit is counting calories and not steps. It wont change. Also i have a new phone and it wont sync to it. Help

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Mclovell  your goal should be steps and not calories. You'll want to go to your settings and make sure that steps are the selected goal.

Which phone do you have and is it on the list of compatible devices? click to see

You try anything here on the article for trouble syncing? see if any of this helps - click to read

[TLAALEN]

I have the same issue. I bought my fitbit charge 3 nov 2019 and stopped using it in August because it had black lines.  I have since changed phones and linked my fitbit today to my new phone and my fitbit is now only tracking calories.  I don't even have the option to track my steps as my goal.

[Mclovell]

Go to the app on your phone. Push the edit button on the upper right
corner. The icon's for steps calories AND everything else will come up.
Push the steps one. That is what worked for me

[TLAALEN]

Thank you.  I figured that part out.  I actually had to setup my device to see all the trackers but my actual fitbit is not counting anything.  The app on my phone has no information to update from the watch.