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Charge 3 won't turn on after the firmware update failed

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‎06-07-2020 18:10 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

‎06-07-2020 18:10 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

My charge 3 won't turn on after the firmware update failed. I have tried every reset instruction I can find, including holding the button 15sec whine charging, release it and remove from charge cable, then put back on the charging cable. Still can't see the smiley face. It does get hot while charging but no response to any of my operations. My phone can't even find my Charge 3. 

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‎06-18-2020 17:03 - last edited on ‎01-28-2025 08:05 by Fitbit Moderator

‎06-18-2020 17:03 - last edited on ‎01-28-2025 08:05 by Fitbit Moderator

Welcome to the Fitbit Community @Slim_FatWillie.

I'm sorry to hear that your Fitbit Charge 3 doesn't turn on. Thank you for the information provided and for trying different troubleshooting steps before contacting us.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

If you have any question, please let us know.

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