Charge 3 won't turn on or charge

[Mizziralara]

My fitbit charge 3 stop working...i try to reboot so many times but it still same..when i put on charged the smile will appear.after few moments the screen go black..so confuse what the issue..somebody please help me.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Mizziralara, welcome to the Community Forums. I'm sorry to hear that your Charge 3 isn't turning on nor charging, I understand how you must be feeling. Thanks for the details provided in your post and for your time and efforts in trying to solve this issue prior to posting here.

When you performed the restart on your tracker, did you feel a vibration? If your Charge 3 did not vibrate, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

I'm looking forward to your response, let me know if you need further help. 

[Diananamarie]

Hi, 

I’m having the same difficulties as the user above. My Charge 3, which I received in January of this year, has suddenly stopped charging. I have 5% battery left & the device will not charge, despite cleaning the device & charger & changing where the USB is plugged in to charge. I have been unable to restart the device, presumably bc the battery is too low. Is it a case of a dead charger or is the Fitbit on its last legs after 9.5 months of use?

Of note, there has been a vertical line of pixelation running down my screen since day 1; it looks as though that line has gotten slightly wider & I now have a horizontal line as well. SOS 

[Mizziralara]

Hi.it not vibrate when i try clean the device..but do i need use rubbing alcohol?since i dont have any

[MarreFitbit]

Hi there @Mizziralara and @Diananamarie, thanks for getting back and for the update. I appreciate you had followed the tips and recommendations provided above. I understand why you're feeling this way. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.