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Charge 3 won't turn on or charge

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‎06-19-2020 09:24 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

‎06-19-2020 09:24 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

My fitbit was charged the night of the 17th. Then, midway of the 18th, I noticed the screen wouldn't respond. Nothing happened when connecting it to the charge cable and outlet... When I would press to restart, it would vibrate continuously.  left it for several hours. Came back to see the screen was now responding, but battery was down to 18%. I left it to charge but when I returned this morning, 6/19, the device was back to not responding and the green light on the back was now off.

 

The device was not wet, the components of the charger and fitbit are clean and it was not wet.

 

Has this happened to anyone else?   

 

Moderator Edit: Clarified subject

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‎06-28-2020 18:21 - edited ‎10-11-2023 05:11

‎06-28-2020 18:21 - edited ‎10-11-2023 05:11

Hi there @daleylife, thanks for stopping by in the Community Forums. Thanks for the details provided in your post about your Charge 3's screen behavior. I appreciate you've let me know that you take good care of your tracker and for taking the time to troubleshoot it. 

I've seen that you contacted our Support Team after posting here and they helped you to get back on track. 

Maria | Community Moderator, Fitbit


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