Charge 3 won't turn on or charge

[Sophwinstar]

I haven't used my Fitbit for months as I lost the charger, I have now purchased another one and charged it over night, it connected to the charger and started charging as normal. It was on this morning but as soon as I put it on, the screen went off. It continued vibrating when I pressed the button on the side, however, now it doesn't and it isn't charging.

I have tried resetting it, even tried changing the clock screen via the app as that worked for someone on here, however, nothing is working. 

There also seems to be faint red lights on the sensor at the back.

Any ideas?!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Sophwinstar, welcome to the Community Forums. I'm sorry to hear that your Charge 3 isn't turning on or charging, I understand where your concern is coming from. Thanks for already trying the tips and recommendations provided here in the forums prior to contacting us, I'll be glad to continue helping you.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.